The Fregeau brothers stopped selling automation as a toolkit and started doing one ugly insurance job end to end. The result is a useful lesson in vertical AI: depth beats a dazzling demo when the workflow is narrow, repetitive and expensive.
Generic copilots know the manual. Mosaic AI wants to know the customer, the configuration and the last five tickets - a narrower bet that turned scattered support data into measurable capacity for enterprise teams.
The Canadian scheduling startup found its edge by walking away from most of its market. Now 55,000 restaurants use it to turn sticky notes, shift swaps and payroll math into one connected system.