call-analytics
(5)
Orum
Orum is an AI-powered live conversation platform for B2B sales teams. Its dialer automates the tedious parts of outbound calling - filtering out voicemails, bad numbers, and phone trees - so reps spend more time in live conversations. Layered on top is an AI coaching and enablement suite (scorecards, roleplay, live call visibility) that helps managers develop reps and shorten ramp time. Founded in 2018 by Jason Dorfman, the fully remote company has powered more than a billion calls and is used by over 1,200 revenue teams.
MightyCall
MightyCall is a San Francisco-based cloud phone and call center provider that gives small and mid-sized businesses enterprise-grade telephony - virtual numbers, IVR, call routing, recording, dialers and analytics - without an IT department or a big budget. Grown out of the Infratel call-center software group, the company now serves more than 10,000 organizations across the US and Canada on a self-funded, subscription model.
VoiceOps
VoiceOps is a New York-based AI company that turns customer conversations into structured, decision-ready intelligence. Its platform listens to every call, email, SMS, and chat a B2C business handles, then automatically grades quality, flags compliance risks, coaches reps, and surfaces the patterns that separate top performers from everyone else - no manual prompt-writing required. Founded in 2016 out of Y Combinator, VoiceOps started as a coaching tool for call-center sales teams and has grown into a broader conversation-intelligence agent used by companies in lending, healthcare, education, and home services.
YepChat
YepChat is a Los Angeles company that builds a phone and communication platform made specifically for restaurants. It routes calls dynamically, captures missed calls, turns inbound phone traffic into digital orders and reservations, filters robocalls, and layers on SMS and analytics. It began around 2015 as an intelligent business-texting product powered by IBM Watson, then pivoted to serving the restaurant industry, where phones ring at the worst possible moments.
Ethan Barhydt
Ethan Barhydt is the founder and CEO of VoiceOps, a New York based AI company that listens to call center conversations and turns them into coaching. He built his first AI model in college, started two companies before he graduated from Harvard, and launched VoiceOps in 2016 to do for sales calls what self-driving car teams do for road footage: learn from millions of real examples. The company went through Y Combinator's Winter 2017 batch, raised a $9M Series A led by Bain Capital Ventures, and has helped clients lift conversion rates and slash agent attrition. Barhydt made the Forbes 30 Under 30 list in 2018.