UJET
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UJET
UJET is an AI-powered cloud contact center platform built on a CRM-first, mobile-native architecture. Used by Turo, SPANX, Herschend, and Capital on Tap, it pairs voice, digital, and media-rich channels with generative AI for agents and self-service. UJET partners with Google Cloud to deliver Google Cloud CCaaS, and in 2026 announced Agentic Experience Orchestration (AXO), an AI orchestration layer that builds on its 2025 acquisition of conversational-analytics company Spiral.
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Latest stories
CCaaS Migration Has a Two-Platform Problem
ccaas-migration14 Oct 2026
CCaaS Pricing Shouldn’t Be a Guessing Game
ccaas-pricing14 Oct 2026
Contact Center AI Won the Demo. The Agents Aren’t Sold.
contact-center-ai14 Oct 2026
Contact Center Mobile SDKs Need a Harder Audition
mobile-sdk14 Oct 2026
In-App Support Has Three Doors. Only One Opens Into Your App.
in-app-support14 Oct 2026
Cost per Contact Is Quietly Costing You Customers
cost-per-contact28 Sept 2026
The Contact Center ROI Model That Survives Finance
contact-center-roi28 Sept 2026
Your AI Agent Is Failing Quietly
agentic-ai28 Sept 2026
AI-Assisted Contact Centers Win by 11.5x
ai-contact-center23 Sept 2026
Build a CFO-Ready CX Business Case in 30 Days
cx-business-case22 Sept 2026
The Chat-to-Voice Handoff Stress Test
chat-to-voice22 Sept 2026
The Acquisition Hangover in Your Contact Center
ccaas22 Sept 2026
Virtual Agent or Chatbot? Make It Pass These Four Tests
virtual-agent20 Aug 2026
85% of Your Customers Still Want a Human. Draw the Matrix.
ai-customer-service20 Aug 2026
The 95% Blind Spot Every Contact Center Pretends Isn't There
conversational-analytics20 Aug 2026
Your Contact Center Is Quietly Asking to Be Replaced
contact-center-software18 Aug 2026
Your Contact Center Is Telling You to Leave
contact-center-software18 Aug 2026
Sentiment Is a Thermometer. Root Cause Is the Diagnosis
sentiment-analysis18 Aug 2026
The Conversation Intelligence Buyout Map
conversation-intelligence18 Aug 2026
How to Leave Cisco or Avaya Without Dropping a Call
contact-center-migration15 Aug 2026
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