It is 6:40 p.m. and the doctor is still fighting a fax machine.
Somewhere in America tonight: a clinician who trained for a decade, arguing with an insurance portal.
The patient left hours ago. The chart is done. What isn’t done is the paperwork behind the chart - the eligibility check that didn’t run, the prior authorization stuck in a queue, the claim that will bounce back next week for a code nobody flagged. This is the part of medicine no one puts on a recruiting poster. It is also, quietly, where the money goes to die.
Sandy Health starts from an uncomfortable observation: healthcare’s biggest problem right now isn’t medical. It’s operational. Providers deliver the care and then cannot reliably predict what they’ll be paid for it. Margins have thinned from roughly 7% in 2019 to about 2% in 2024. Meanwhile the insurers on the other side of every claim have been deploying AI at scale for years. The providers, too often, have a fax machine and a hopeful spreadsheet.
That sentence, from founder Diego Saavedra-Kloss, is the whole company in one line. Sandy is built to be the connective tissue between verification, documentation, and reimbursement - the operational backbone that turns a chain of brittle handoffs into a single system. Not another dashboard bolted onto the pile. The layer underneath it.
The name is a tell, too. “Sandy” is friendly, almost domestic - the opposite of the acronym soup that healthcare software usually drowns in. The pitch to a clinic is not “buy our RCM suite.” It’s “meet Sandy, and get your evenings back.”
