The Northern California firm quietly building the software that government and enterprise actually run on.
Somewhere in California right now, a state employee is renewing a permit, updating a benefits record, or pulling a report - and the screen in front of them was built by a company most people have never heard of. No billboard. No Super Bowl ad. Just a quiet little logo with five dots, one of them orange.
That company is Touchpoints. Legally, Global Touchpoints, Inc. It has been around since 2004, which in technology years is roughly a geological epoch. It was founded by Naren Kini and Udayan Chanda, and - this is the genuinely unusual part - it is still run by a founder and has never taken a dollar of venture capital.
In an industry addicted to funding announcements, Touchpoints did the unfashionable thing. It grew on revenue. Roughly 150 people. Offices in Roseville and San Ramon. Around $15 million a year coming in the door, every year, from clients who keep calling back.
What does it do? The honest answer is "a lot," which is usually a red flag. With Touchpoints it's more like a toolbox. They design and build software end to end. They consult on data and cloud. They run managed services. They recruit the engineers. They do the UI/UX and the branding. The unifying idea is simple: help organizations stay digitally relevant without forcing them to assemble five different vendors to do it.
The client list tells the real story. On one side: Topps, Meta, Intuit, Fiserv. On the other: Caltrans, CalHR, the Department of Health Care Services, and the Fair Political Practices Commission. The same firm that touches a trading-card empire also touches the agency that polices political ethics. That is a strange and wonderful Venn diagram.
Achieve desired outcomes in life through balance in the Spiritual and Material pursuits.
Full-lifecycle software teams for application engineering and product development.
Plug-and-play software built for government agencies - shortcuts around the 18-month procurement march.
Data scientists and engineers for warehousing, BI, analytics, and AWS migration.
Building teams across application engineering, product, and data roles.
IT infrastructure deployment, maintenance, and round-the-clock monitoring.
Data-driven UI/UX, branding, and identity for products and brands.
Brands that move fast and break things - so the software underneath had better not.
California agencies that serve millions and answer to taxpayers.
Touchpoints doesn't reinvent the wheel - it specializes deeply in the platforms enterprises already trust, then makes them sing.
Naren Kini and Udayan (UC) Chanda start Global Touchpoints in Northern California - expertise first, hype never.
Kini co-founds RTAP.IO, blending data science, learning models, and visualization for smarter decisions.
Touchpoints packages public-sector know-how into reusable solution accelerators - government software without the glacial pace.
~150 people, offices in Roseville and San Ramon, serving enterprise and California's agencies side by side.
Return to that California state employee renewing a permit. A few years ago, that task might have meant a paper form, a fax machine, and a wait measured in weeks. Today it's a few clicks - because somewhere upstream, an accelerator that Touchpoints built quietly removed the friction.
That's the whole game. Touchpoints isn't trying to be famous. It's trying to be the thing that works when you press the button - the invisible layer between a frustrated citizen and a finished task, between a big idea and a shipped product.
Five dots. One of them orange. The point of contact you never noticed - which is exactly the point.