Applied strategies for ambitious technologies From strategy to reality Boutique consulting, New York Go-to-market · Pricing · Product incubation · Fundraising Founders ex-Meta, Etsy & Spotify Zero tolerance for vague strategy Applied strategies for ambitious technologies From strategy to reality Boutique consulting, New York Go-to-market · Pricing · Product incubation · Fundraising Founders ex-Meta, Etsy & Spotify Zero tolerance for vague strategy
Company Profile · Management Consulting · Est. New York

The Backflip Group

"Applied strategies for ambitious technologies."

A boutique strategy consultancy that works with lean tech teams to turn great products into scalable, high-impact businesses - and takes them from the whiteboard to the launch.

SaaS eCommerce AI Digital Media D2C
The Backflip Group logo
PHOTOGRAPH: THE BACKFLIP GROUP — The firm's wordmark. The name nods to flipping the traditional consulting model on its head: ending with execution, not a slide deck.
The Dispatch

A consultancy built to finish the job

In an industry famous for handing clients a polished deck and a handshake, The Backflip Group set out to do the opposite. The New York firm calls itself "a new kind of consulting designed to get you from strategy to reality" - a small promise on paper that turns out to be a critique of an entire profession. Strategy, its founders argue, is the cheap part. Execution is the work.

The firm works with lean technology teams across B2B and B2C SaaS, eCommerce, AI, digital media and direct-to-consumer models. Rather than hovering above a client's org chart, it embeds inside it - hands-on when a team wants the extra pair of hands, hands-off when it only needs a second brain. The engagement dial, not the invoice, sets the intensity.

What emerges is less a vendor relationship and more a temporary extension of the team: an on-demand strategy group that can size up a market, pressure-test an idea, build the financial model behind it and, when the plan holds, help ship it.

Sharp ideas, healthy tension, and zero tolerance for vague strategy. — The Backflip Group, on how it works

That last phrase does a lot of quiet work. A plan that cannot survive a pointed question, the firm suggests, is not a plan yet. The founders describe themselves as "wildcard people" - adaptable problem-solvers who are comfortable in ambiguity and impatient with hand-waving.

The result is a boutique with a deliberately narrow headcount and a deliberately wide reach: two co-founders at the core, backed by a curated network of specialist experts in technical, product, creative and analytical disciplines who can be pulled in when an engagement needs them.

20+
Years combined experience
2
Co-founders at the core
30
Min. free first consult
5+
Tech sectors served
Who it serves

From startups to public companies

The Backflip Group's clients sit along the full arc of the technology market. On one end are early-stage market disruptors and lean startups that have a great product but no clear path to scaling it. On the other are unicorns and established public corporations with the opposite problem - scale, but ambition that has outrun the org's ability to move quickly.

The founders have operated on all three sides of that table. Between them they have worked in-house and consulted for companies including Meta, Etsy and Spotify, spanning eCommerce, digital media, advertising, R&D and both flavors of SaaS. The common thread across clients is not size - it is the gap between a good product and a scalable business.

The problem it solves

The strategy-execution gap

Most growing tech companies do not fail for lack of ideas. They stall in the space between deciding what to do and actually doing it: pricing that never gets restructured, an upmarket motion that never launches, a new product that lives forever in a deck.

The firm exists squarely in that gap. Its pragmatism is a core value - test ideas before betting big on them, so a company understands the business impact of a move before committing real money and real disruption to it. Cheap experiments, in this model, beat expensive assumptions.

Products & Services

What the firm actually does

/ 01

Go-to-Market Strategy

Deep customer, market and business analysis feeding high-impact GTM strategies and operations aimed at user growth and revenue.

/ 02

Pricing & Packaging

Structuring and optimizing how value is priced and packaged to capture more of it and support an upmarket move.

/ 03

Upmarket Expansion

Planning and execution support for moving from self-serve or SMB into larger enterprise segments.

/ 04

Product Incubation

Conceptualizing, validating and running early-stage pilots for new products before major investment.

/ 05

Financial Modeling

Financial business models, operational analysis and horizon planning to inform decisions and raises.

/ 06

Pitch & Sales Ops

Investor pitch materials plus the sales operations groundwork needed to turn strategy into repeatable revenue.

Where it fits

A boutique against the big firms

The Backflip Group positions itself against two familiar alternatives. On one side are the large, deck-oriented management consulting firms - deep benches, big invoices, and a tendency to end at recommendation. On the other are independent growth advisors and fractional executives, who bring senior judgment but limited surface area.

The firm's pitch is the middle path: senior operators you can actually reach, a small core that keeps overhead low, and a bench of specialists that can flex the team up when a project demands it. Seniority you can call - not seniority you can only afford once.

A new kind of consulting designed to get you from strategy to reality. — The firm's founding premise

Illustrative positioning · directional, not a benchmark

Execution focus
Hi
Senior-operator access
Hi
Team flexibility
Hi
Overhead / bloat
Lo

The tradeoff is deliberate: a two-founder core cannot staff a hundred-person program, and it is not trying to. It is trying to move fast, stay close to the work, and hand back a business that runs - not a binder.

The Business Model

How an engagement works

Engagements are project-based and customized. There is no off-the-shelf package - the firm tailors scope and intensity to each client's priorities and working style.

Free consultation

A 30-minute session to understand your business, your priorities and where the real friction is.

Recommended approach

A proposed plan of attack - what to test, what to build, and how hands-on the firm should be.

Custom implementation

Execution alongside your team, with ongoing collaboration and specialists pulled in as needed.

The Founders

Two operators, one bench of experts

Ceylan Conger

Co-Founder & Lead Strategist

Has worked in-house and consulted for major tech companies including Meta, Etsy and Spotify. Excels at establishing deep customer, market and business understanding, then using it to build and implement high-impact go-to-market strategy and operations aimed at driving revenue - hands-on problem-solving paired with strategic vision.

LinkedIn →

Madeleine Ormond

Co-Founder & Chief Strategist

Brings 10+ years in-house at both early-stage startups and established tech enterprises, leading cross-functional teams on strategic growth initiatives. Her expertise spans qualitative and quantitative analysis, financial modeling, product strategy and roadmapping, executive communications and operational excellence.

LinkedIn →

Also on the org chart, listed with a straight face: Sgt. Pepper, Chief Motivational Officer. He is a dog.

Timeline

The road here

~2005 onward

Two decades in the trenches

The future co-founders begin building what becomes 20+ years of combined in-house and consulting experience across major technology companies.

2025

Strategy to reality, on the record

The Backflip Group presents its "applied strategies for ambitious technologies" positioning with defined services, team and contact pages.

FAQ

Questions people ask

What does The Backflip Group do?

It is a boutique strategy consulting firm that helps growing tech companies bridge the gap between strategy and execution - covering go-to-market, pricing and packaging, upmarket expansion, new product incubation, financial modeling and fundraising materials.

Who founded it?

Co-founders Ceylan Conger and Madeleine Ormond, both of whom have worked in-house and as consultants at major tech companies including Meta, Etsy and Spotify.

Who are its clients?

Growing technology companies across SaaS, eCommerce, AI, digital media, advertising and D2C - ranging from early-stage startups and unicorns to established public corporations.

Where is it based?

New York, United States.

How does an engagement start?

With a free 30-minute consultation to understand your priorities, followed by a recommended approach and a custom implementation with ongoing collaboration.

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Profile compiled from public sources including backflip.group and the founders' public LinkedIn profiles. Figures such as "20+ years" reflect the firm's own stated experience. Details are approximate where noted.