service-design
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Mary Ann Brody and the Quiet Art of Making Systems Listen
Before Mary Ann Brody led experience at Devoted Health, she watched people collide with government forms. Her career has been a patient argument for listening first - then rebuilding the system around what people actually do.
Ania Rodriguez
Ania Rodriguez is the founder and CEO of JourneyTrack, a Miami-based customer journey management SaaS platform whose mission is to humanize the customer experience. An industrial engineer turned two-time founder, she spent more than two decades advising Fortune 500 companies on UX and CX through her first company, Key Lime Interactive, which she launched from a conference hallway three weeks after giving birth and being laid off. JourneyTrack, founded in 2021, raised $1.5M in seed funding and counts Google among its enterprise customers.