service-design
(4)
Mary Ann Brody and the Quiet Art of Making Systems Listen
Before Mary Ann Brody led experience at Devoted Health, she watched people collide with government forms. Her career has been a patient argument for listening first - then rebuilding the system around what people actually do.
Femto designs for the person who has to make it work
A classroom game, a payment terminal and a mining cost program have more in common than they seem. The Brazilian consultancy works on the decisions and processes that make an idea usable.
Ania Rodriguez
Ania Rodriguez is the founder and CEO of JourneyTrack, a Miami-based customer journey management SaaS platform whose mission is to humanize the customer experience. An industrial engineer turned two-time founder, she spent more than two decades advising Fortune 500 companies on UX and CX through her first company, Key Lime Interactive, which she launched from a conference hallway three weeks after giving birth and being laid off. JourneyTrack, founded in 2021, raised $1.5M in seed funding and counts Google among its enterprise customers.
Eight Inc.
Eight Inc. is a globally recognized strategic design firm founded in 1989 by Tim Kobe. Best known for designing the original Apple Store with Steve Jobs, the firm now operates across San Francisco, New York, London, Tokyo, Singapore, Shanghai and Dubai, helping brands like Nike, Virgin Atlantic, Citibank, Dolby, McLaren, Lincoln and Nissan turn ideas into human experiences across architecture, retail, products, identity and digital.