revenue
(3)
The Contact Center Is a Cost Center. Make It an Experience Center.
Every metric inside the contact center measures less — shorter calls, fewer tickets, cheaper interactions. That made sense while support was overhead. It stops making sense when support is the last human moment before a customer decides whether to stay.
Inside Clay: What Is a Go-To-Market Engineer?
In this episode of 'Stories of Scale,' a host spends a full day inside Clay, the $5 billion New York startup that coined the term 'go-to-market engineer,' to figure out what this fast-growing role actually is. Shadowing Everett Berry, Clay's Head of GTM Engineering, along with teammates like Spencer, Varun (co-founder), and George, the video unpacks how GTM engineers blend engineering, marketing, and sales to build automated systems that find, understand, and reach customers. It also reveals Clay's two-team 'flywheel' — an internal pipeline team and a forward-deployed customer-facing team — that helped the company scale from five years of near-zero revenue to over $100 million and 16,000+ customers.
The AI-Native Empire: ElevenLabs and Legora on the All-In Stage
Recorded live at the RAISE Summit inside the Louvre, this two-part All-In Podcast conversation, hosted by Jason Calacanis, features ElevenLabs co-founder and CEO Mati Staniszewski and Legora founder and CEO Max Junestrand. Staniszewski details how ElevenLabs raced from a research project to roughly $600 million in annual revenue in under three years, why the company runs on small engineer-embedded teams with zero product managers, how it protects voices from impersonation while paying creators over $22 million, and how it out-competes frontier labs like OpenAI and Anthropic on voice. Junestrand explains how Legora is compressing the trillion-dollar legal-services market with AI agents, growing 50% quarter-over-quarter for seven straight quarters, deploying 'forward-deployed lawyers,' and disrupting legacy players like LexisNexis and Westlaw.