Behind a retirement account lies a small bureaucracy of payroll files, plan rules and systems that barely speak. Congruent Solutions has built a business getting them to cooperate.
Behind a pension payment sits a small mountain of records, rules and unfinished forms. Heywood has spent half a century teaching computers to handle the paperwork - and its next test is taking that expertise overseas.

After building brands at Chase, TIAA and Sundae, Susan Canavari has taken on a stranger brief: make the invisible machinery of retirement feel human.