restaurant-crm
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SevenRooms and the Price of Being Remembered
A restaurant can remember your birthday and still forget your business. SevenRooms built software to close that gap - and DoorDash agreed to pay roughly $1.2 billion for it.
Lunchbox and the customer who got away
Restaurants cook the meal. Delivery apps often keep the relationship. Lunchbox wants to put both back on the restaurant’s side of the table.
Sauce
Sauce is a Miami-based restaurant technology company that helps independent restaurants and small chains build a profitable direct online ordering and delivery business. Instead of surrendering 30% commissions and customer data to marketplaces like DoorDash and Uber Eats, restaurants use Sauce to take branded direct orders and fulfill them through a managed, commission-free courier network charged at a flat per-order fee. The platform bundles online ordering, managed delivery, live order support, local SEO, and AI-driven marketing and retention into a single system aimed at turning delivery from a cost center into a margin driver.
OpenTable
OpenTable is the online restaurant-reservation marketplace that connects diners with tables and gives restaurants the software to manage them. Founded in San Francisco in 1998, it pairs a consumer booking app and website with a back-of-house table-management and CRM platform, helping more than 60,000 restaurants worldwide seat roughly 1.9 billion diners a year. It is owned by Booking Holdings, which acquired it in 2014 for $2.6 billion.