ZENOPS (styled ZenOps) is a San Francisco Bay Area managed IT services provider based in Pleasant Hill, California, serving small and mid-sized organizations across healthcare, legal, nonprofit, education, real estate, and municipal sectors. Formerly known as Neighborhood Computers, the firm pairs day-to-day IT support with cybersecurity, cloud infrastructure, unified communications, and its signature 'Harmonious Workflow' approach - evaluating how a whole organization actually uses technology, then removing the repetitive tasks and friction so teams can get back to their real work.
NinjaOne is an Austin-based software company that makes an automated, cloud-native endpoint management platform used by IT teams and managed service providers to monitor, secure, patch, back up and control laptops, servers, mobile devices and SaaS data from a single console. Founded in 2013 as NinjaRMM, it now serves more than 30,000 customers and manages over 5 million endpoints, and in 2025 raised $500 million in Series C extensions at a $5 billion valuation while remaining founder-led and debt-free.
Upal Basu is a General Partner and Managing Member at NGP Capital, a Nokia-backed venture capital firm in Palo Alto. A three-time wave rider of mobile transformation - first as an engineer, then as the founder and CEO of Mformation Technologies (which became the world's largest mobile device management company, managing 500M+ devices before being acquired by Alcatel-Lucent), and now as a lead investor in the 5G and connected enterprise era. With an engineering degree from Imperial College London, an MS from Stanford, and an MBA from Harvard Business School, Basu brings a rare blend of operator grit and institutional rigor to backing founders in cybersecurity, AI, autonomous robotics, satellite navigation, and industrial technology.