
The post-sales notetaker that customer success managers swore by went head-to-head with the giants, won a loyal following, and got absorbed into Gainsight's AI push in July 2025. Here is how a discovery interview turned into an acquisition.
Six AI notetakers are quietly rewiring the meeting: Otter and Fireflies chase scale, Granola bets on augmenting your own notes without a bot in the room, Fathom wins on a generous free tier, Read AI reads the room's mood, and Gumdrop (from Kayak co-founder Paul English) prepares you before you ever say hello. Together they map an entire category racing from novelty to default.