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Henrik Zillmer and the price of giving up
A delayed flight sent Henrik Zillmer into six months of paperwork. He built AirHelp around the passengers who would rather abandon a claim - then learned when to hand over the company himself.
Gonçalo Agra Amorim and the distance between an idea and a customer
Before he helped founders take research to market, Gonçalo Agra Amorim designed scientific experiments and worked on semiconductor technology. At BGI - Sustainable Ventures, he is still occupied with what happens when an idea meets the world outside the laboratory.
Taylor Sloane and the art of closing the chat window
The HelpDocs co-founder likes getting the details right, down to the dissolved solids in a cup of coffee. Building a software company has also taught them when to stop, listen, and change the recipe.
Kate Jillings and the art of keeping in touch
A missed exam question, a business-school news site and a second company built with the same partner. Kate Jillings’s career keeps returning to one practical question: how do you help people stay connected after they leave?