google-chat
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The Project Tool You Already Bought Is Winning
Google's unbundled mix of Tasks, Sheets and Chat can be enough for teams that already live in Workspace. Microsoft and Zoho make the case for paying more only when the work becomes more complex.
Social Intents
Social Intents is the leading AI customer support platform that helps businesses provide great customer service right from collaboration tools you already use. AI chatbots handle 75% of questions automatically while your team handles the important conversations.
Social Intents Answers Your Customers From Inside Slack
A two-person, bootstrapped company in Atlanta built live chat that lives inside Microsoft Teams, Slack and Google Chat - and now lets ChatGPT, Claude and Gemini field most of the questions before a human ever looks.
Social Intents Runs Live Chat From Inside Slack and Teams
The bootstrapped live chat company skips the separate support dashboard entirely - routing website chats, WhatsApp and SMS into Microsoft Teams, Slack and Google Chat, for a flat $39 a month with unlimited agents.
Mio
Mio is an Austin, Texas company that makes enterprise chat platforms talk to each other. Instead of forcing a whole organization onto a single tool, Mio sits in the middle and federates the public APIs of Microsoft Teams, Slack, Google Chat, Zoom Team Chat and Cisco Webex so a message typed in one app lands natively in another. Founded in 2015 by Tom Hadfield and James Cundle and backed by Y Combinator, Khosla Ventures, Zoom and Cisco, Mio turns the messy reality of multi-platform companies (and the partners they work with) into a single, interoperable conversation.
Tom Hadfield
Tom Hadfield is the British entrepreneur and CEO of Mio, an Austin-based company that makes enterprise chat tools like Microsoft Teams, Slack and Google Chat talk to each other. He is the kid who built Soccernet with his dad at 12 and sold it to ESPN for $40 million at 17, attended Harvard, ran a biotech, then went through Y Combinator to attack the problem of messaging interoperability with backing from Khosla Ventures, Cisco and Zoom.
Prachi Gupta
Prachi Gupta is VP of Engineering at Google, leading the Workspace Communication & Time Management portfolio - Gmail, Chat, Calendar, and Tasks - for hundreds of millions of users worldwide. A graduate of IIT Roorkee and Ohio State University, she spent over eight years as VP of Engineering at YouTube before moving to Workspace, where she now sits at the intersection of Google's AI transformation and its most-used productivity tools. Her current mandate: turning Gmail into a Gemini-powered personal proactive assistant.