dispute-automation
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Chargeback Gurus Turned the Refund Desk Into a Revenue Machine
Most merchants treat chargebacks as expensive paperwork. Chargeback Gurus treats them as a trail of clues - then uses software, data and specialists to stop the next dispute before it lands.
Glimpse
Glimpse is an AI-native platform that automates deduction management for consumer packaged goods (CPG) brands. Its AI agents log into retailer portals, gather scattered documents, classify and validate deductions against internal data like promotion calendars and supply-chain records, then file disputes and recover cash that brands would otherwise write off. Founded in 2024 by three Purdue classmates after pivoting from an Airbnb product-placement startup, Glimpse works with 200+ brands and retail partners including Suave, Chapstick and Lemon Perfect, and raised a $35M Series A led by Andreessen Horowitz in March 2026.
Casap
Casap is an AI-native platform that automates the entire payment dispute and fraud-operations lifecycle for banks, credit unions, and fintechs. Its agentic AI handles disputes from intake to chargeback, scores first-party fraud, and keeps institutions compliant with Reg-E, Reg-Z, NACHA, and card-network rules. Founded in 2022 by former Robinhood and Chime product leaders, Casap reports a 51% reduction in fraud losses, a 97% chargeback win rate, and 3x faster resolution, and raised a $25M Series A in 2025 to reach $33.5M in total funding.
Shanthi Shanmugam
Shanthi Shanmugam is the co-founder and CEO of Casap, a New York fintech that uses AI to automate payment disputes, chargebacks, and first-party fraud detection for banks, credit unions, and fintechs. A UC Berkeley electrical engineering and computer science graduate, she cut her teeth as a product manager at Facebook and spent roughly five years at Robinhood, where she launched the first crypto trading feature and later ran customer-care products. Watching back-office breakdowns erode consumer trust convinced her the dispute process was broken, so she reconnected with a former Facebook colleague, Saisi Peter, and started Casap in 2023. In August 2025 the company raised a $25M Series A led by Emergence Capital, bringing total funding to $33.5M.