digital-operations
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Avi Goren and the Restaurant That Begins Before the Door
He learned restaurant discovery from a neon sign, garlic knots and the Yellow Pages. Now the Marqii co-founder is trying to make thousands of restaurants legible to search engines, review sites and AI without misplacing the human welcome.
Katherine Calvert’s Job Is to Make PagerDuty Mean More Than a 3 A.M. Alarm
The English major who named Khoros now runs brand, demand and commercial growth at PagerDuty - turning a famous engineering alert into a broader promise about how companies recover, learn and keep moving.
PagerDuty Built the Fire Alarm for the Internet. Now It Wants to Put Out the Fire.
The software that made the right engineer's phone ring at 3 a.m. has grown into a $500 million-a-year operations business. Its harder assignment is teaching machines what to do before a human even answers.
TaskUs Built a 63,200-Person Business for the Work AI Still Can’t Do
The outsourcing company grew up answering tickets for tech startups. Now it is training models, testing robots and moderating the messiest corners of the internet - while teaching its own 63,200-person workforce to work beside AI.
Genpact
Born inside GE to make back-office work run better, Genpact is turning three decades of process knowledge into agentic software - and betting that enterprise AI will be won in the unglamorous last mile.
EXL
EXL spent a quarter-century learning the unglamorous machinery of claims, payments and customer service. Now it is using that operational memory to turn enterprise AI from a promising demo into work that survives contact with the real world.
Raju Chekuri
Raju Chekuri is the Chairman, President & CEO of Netenrich, a San Jose-based cybersecurity and digital operations company he co-founded. A serial Silicon Valley entrepreneur who previously founded Velio Communications (acquired by LSI Logic/Rambus) and chaired OpsRamp (acquired by HPE), Chekuri now leads Netenrich's Resolution Intelligence Cloud - an AI-powered platform transforming how enterprises manage security operations. An alumnus of Kakatiya University and St. Mary's College of California, he splits his passion between cybersecurity innovation and Indian sports, having invested in Goa Guardians, the 10th franchise of India's Prime Volleyball League.