The software that made the right engineer's phone ring at 3 a.m. has grown into a $500 million-a-year operations business. Its harder assignment is teaching machines what to do before a human even answers.
The outsourcing company grew up answering tickets for tech startups. Now it is training models, testing robots and moderating the messiest corners of the internet - while teaching its own 63,200-person workforce to work beside AI.
Born inside GE to make back-office work run better, Genpact is turning three decades of process knowledge into agentic software - and betting that enterprise AI will be won in the unglamorous last mile.
EXL spent a quarter-century learning the unglamorous machinery of claims, payments and customer service. Now it is using that operational memory to turn enterprise AI from a promising demo into work that survives contact with the real world.