digital-operations
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PagerDuty Built the Fire Alarm for the Internet. Now It Wants to Put Out the Fire.
The software that made the right engineer's phone ring at 3 a.m. has grown into a $500 million-a-year operations business. Its harder assignment is teaching machines what to do before a human even answers.
TaskUs Built a 63,200-Person Business for the Work AI Still Can’t Do
The outsourcing company grew up answering tickets for tech startups. Now it is training models, testing robots and moderating the messiest corners of the internet - while teaching its own 63,200-person workforce to work beside AI.
Genpact
Born inside GE to make back-office work run better, Genpact is turning three decades of process knowledge into agentic software - and betting that enterprise AI will be won in the unglamorous last mile.
EXL
EXL spent a quarter-century learning the unglamorous machinery of claims, payments and customer service. Now it is using that operational memory to turn enterprise AI from a promising demo into work that survives contact with the real world.