customer-community
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Everybody Wants To Own Your Crowd
Uscreen, Bevy, Almabase, Personify, Zendesk and Gradual are all selling the same promise - a place to gather your people - and quietly disagreeing about who those people actually belong to.
Your Best Customers Live On Land You Don't Own
Six software companies - LearnWorlds, Open Social, Social Strata, Bevy, Forumbee and Bettermode - are selling the same quiet promise: stop renting your audience from Facebook and Discord, and build a community you actually keep.
Everyone Is Suddenly In The Business Of Belonging
From a Fortune 500 CRM to a solo podcaster's chat room, four very different companies are chasing the same prize - the crowd that keeps coming back. Here is how the fight for online community actually breaks down.
Everyone wants a community. Almost nobody owns theirs
Six platforms - from open-source Discourse to enterprise Khoros and Salesforce - are quietly fighting over the same thing: the conversations your customers have about you. Building that crowd turns out to be the easy part. Owning it is where it gets expensive.
Four Ways to Build an Online Community That Actually Sticks
Personify, ToucanTech, Discourse and Forumbee all promise to gather your people in one place - but they pick very different people. Here is how the community-software field splits, and how to read it before you sign anything.
Bettermode Wants Your Customers to Belong, Not Just Log In
Toronto's Bettermode - the platform once known as Tribe - is betting that the answer to churn isn't another support ticket, but a place where customers actually want to hang around.
Bevy Made Community a Line Item the Fortune 500 Pays For
Bevy started as software for running meetups. Now the Palo Alto company sells Twitch, Salesforce and Adobe on the idea that a well-run community is a measurable business asset - and it has just bolted a squad of AI agents onto the pitch.