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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Company
The Family Business Behind 34 Local Water Shops
Consumer · Enterprise · Climate

The Family Business Behind 34 Local Water Shops

Packard Culligan sells sophisticated treatment systems, but its real product is local follow-through - the test, the truck, the technician and the next service call.

water-treatment · water-filtrationRead →
Company
Culligan’s Real Product Isn’t the Filter. It’s the Return Visit.
Consumer · Enterprise · Climate

Culligan’s Real Product Isn’t the Filter. It’s the Return Visit.

The 90-year-old water company has built a $3.4 billion business by pairing filters, softeners and taps with something harder to copy: 8,000 service routes that keep coming back.

water-treatment · water-filtrationRead →