Remarkable AI (formerly Chatdesk) is a New York-based customer engagement platform that pairs AI with a network of vetted brand experts to handle support, retention, and acquisition for consumer and e-commerce brands. Its software connects to a brand's existing stack - Shopify, Zendesk, email, SMS, and social - to resolve tickets, win back lapsed customers, and turn social comments and DMs into sales, 24/7 and in the brand's own voice.
Nate Okonkwo (also known as Aneto Okonkwo) is the co-founder and CEO of Remarkable AI, the New York software company formerly called Chatdesk. After 7+ years at Google building Voice Search and the Google Assistant, he left to apply machine learning to customer service - an industry that employs millions and, in his view, was ripe for both better software and better jobs. His platform now helps more than 1,000 brands grow revenue through personalized messaging across email, social, and SMS, blending AI with human agents to hit 90%+ customer satisfaction.