Before Roy Wan built Return Helper, he sold online himself. Now his working life revolves around a deceptively awkward question: what should happen to a product after somebody sends it back?
A retailer can sell a product it never touches. CommerceHub built the connections that make that trick possible - and, as Rithum, now manages the journey from marketplace listing to doorstep.
Selling on five marketplaces sounds like five chances to win. ChannelAdvisor built a business around the less glamorous arithmetic: five ways for a listing, a stock count, or an order to go wrong.

Before Mike Shapaker became a CMO, he worked the machinery behind the message - engineering, analytics, services, operations, product and an EMEA business. That unusually wide apprenticeship now shapes how he markets software built to help companies reach their own people.