call-center-software
(35)
Squaretalk
The cloud contact center platform trying to turn every outbound call into a smarter, faster, better-connected conversation - without the enterprise price tag.
Voiso
Every interaction, a human connection.
Puzzel
The Oslo company that quietly runs the phones, chats and inboxes behind Scandic hotels, JYSK stores and a slice of European customer service - and is betting AI can make agents faster without making them robots.
Aircall
The Paris-born company turned the office phone into a line of software - and is now teaching it to answer calls on its own.
TCN
For 25 years, a self-funded company in southern Utah has quietly wired the phone lines of collections agencies, hospitals and call centers - no contracts, no venture money, and a stubborn belief that AI should help agents, not fire them.
Vocalcom
For nearly three decades the French software maker has quietly wired the phones, chats and bots behind some of the world's busiest customer service desks. Now it is betting its future on an AI-ready cloud.
Regal
The founders spent six years running a contact center that customers hated calling. Now they sell software so other companies don't have to.
Sharpen
The Indianapolis contact-center company that bet on the phone call - and is now teaching it to answer itself.
Odigo
Centralize all your channels, automate your journeys with AI and offer your customers an omnichannel, memorable experience.
Observe.AI
The company wants to turn every customer service call into something a machine can hear, judge, coach and eventually handle on its own.
Nextiva
A phone company that decided phone calls were only the beginning. How Nextiva turned a VoIP line for small businesses into an AI platform that runs a billion customer conversations a year.
Five9
The cloud company that argued contact centers belonged online long before it was obvious - and is now betting its next chapter on AI agents that answer the phone.
Dialpad
The company that turned every phone call into data is betting its future on AI agents that answer before you finish asking.
Odigo Wants Europe's Call Centers to Stay in Europe
For nearly 40 years Odigo has quietly run the phone lines behind Air France, DHL and Allianz. Now the French CCaaS firm is betting that Europe's biggest brands would rather keep customer data on a sovereign cloud than hand it to Silicon Valley.
The $9 Billion Race to Replace the Call Center
Eight software companies - from enterprise giant Genesys to a startup called CloudTalk - are betting the phone call survives. They just disagree on whether a human will still answer it.
Eight AI Contact Center Platforms Chasing the Same Phone Call
Dialpad, 8x8, Sprinklr, Broadvoice, Squaretalk, CloudTalk, Convoso and UJET all promise to run your phone lines with artificial intelligence. Here is what actually separates them once the demo ends.
How Puzzel, Genesys, Vocalcom and UJET Are Rewiring Support
Four contact center vendors, four very different 2026 bets - a Nordic cloud pioneer, an industry-defining incumbent, a founder who bought his own company back, and a Google-backed challenger under new leadership. Here is who is wiring the next customer call.
CloudTalk Bets the Phone Call Isn't Dead - It's Just Dumb
The Slovak startup raised $28 million to turn the business phone call into software - and picked a fight with UJET, Mitel and Salesforce over who owns the voice in customer conversations.
Convoso
The leading AI-powered sales platform for fueling growth.
ComputerTalk
Contact Center with AI for Modern Customer Experiences
Nobody Loves the Call Center. These Four Are Rebuilding It
Four contact center software makers - the French dialer pioneer Vocalcom, the billion-dollar public company Five9, the private-equity roll-up Sharpen, and the Google-backed newcomer UJET - are betting on very different futures for the support call.
The Contact Center Turned Into an AI Battleground in 2025
Talkdesk crashed the leaders' circle, Content Guru now stands alone as a challenger, Cisco slipped, and 8x8 vanished from the map. Gartner's 2025 CCaaS ranking is really a story about AI eating the call center.
UJET vs Five9 and the Fight for the AI Contact Center
One is a billion-dollar public incumbent, the other a Google-backed challenger a fraction of its size. Both are betting the future of customer service is an AI agent, not a person in a headset.
The AI Contact Center Land Grab, in Eight Companies
Dialpad, UJET, Regal, Twilio, Bright Pattern, Kustomer, Mitel and XCALLY are all chasing the same moment - the second a customer reaches out. Here is how eight very different companies are betting on what happens when AI picks up the phone.
Six Contact Center Platforms, Six Very Different Bets
Twilio, UJET, Cisco, Alvaria, CloudTalk and Gladly all promise to handle your customers - but each one was built for a very different company. Here is who each is really for.
LiveAgent Built a 150-Million-User Help Desk on Zero Funding
Two Slovak developers couldn't find a support tool they liked, so they wrote their own. Twenty years later LiveAgent handles customer service for 40,000 companies - and Quality Unit still hasn't taken a cent of outside money.
CloudTalk
CloudTalk wants the business phone call to behave like modern software: measurable, connected and increasingly automated. Its bet is that the winners in voice AI will own both the conversation and the plumbing underneath it.
Bright Pattern
The all-in-one AI-powered contact center - built for the cloud by the people who helped build the industry.
Avaya
The 25-year-old telecom spinoff that answers the phones for most of the Fortune 100 is betting its second act on hybrid AI-powered customer experience - without asking anyone to rip out what already works.
Alvaria
Born from the 2021 merger of two contact center veterans with roots going back to 1973, Alvaria builds the compliance-first outreach software that banks, insurers, healthcare providers and collections firms use to call, text and email millions of customers without breaking the rules.