call-center-software
(11)
Odigo Wants Europe's Call Centers to Stay in Europe
For nearly 40 years Odigo has quietly run the phone lines behind Air France, DHL and Allianz. Now the French CCaaS firm is betting that Europe's biggest brands would rather keep customer data on a sovereign cloud than hand it to Silicon Valley.
The $9 Billion Race to Replace the Call Center
Eight software companies - from enterprise giant Genesys to a startup called CloudTalk - are betting the phone call survives. They just disagree on whether a human will still answer it.
Eight AI Contact Center Platforms Chasing the Same Phone Call
Dialpad, 8x8, Sprinklr, Broadvoice, Squaretalk, CloudTalk, Convoso and UJET all promise to run your phone lines with artificial intelligence. Here is what actually separates them once the demo ends.
How Puzzel, Genesys, Vocalcom and UJET Are Rewiring Support
Four contact center vendors, four very different 2026 bets - a Nordic cloud pioneer, an industry-defining incumbent, a founder who bought his own company back, and a Google-backed challenger under new leadership. Here is who is wiring the next customer call.
CloudTalk Bets the Phone Call Isn't Dead - It's Just Dumb
The Slovak startup raised $28 million to turn the business phone call into software - and picked a fight with UJET, Mitel and Salesforce over who owns the voice in customer conversations.
Nobody Loves the Call Center. These Four Are Rebuilding It
Four contact center software makers - the French dialer pioneer Vocalcom, the billion-dollar public company Five9, the private-equity roll-up Sharpen, and the Google-backed newcomer UJET - are betting on very different futures for the support call.
The Contact Center Turned Into an AI Battleground in 2025
Talkdesk crashed the leaders' circle, Content Guru now stands alone as a challenger, Cisco slipped, and 8x8 vanished from the map. Gartner's 2025 CCaaS ranking is really a story about AI eating the call center.
UJET vs Five9 and the Fight for the AI Contact Center
One is a billion-dollar public incumbent, the other a Google-backed challenger a fraction of its size. Both are betting the future of customer service is an AI agent, not a person in a headset.
The AI Contact Center Land Grab, in Eight Companies
Dialpad, UJET, Regal, Twilio, Bright Pattern, Kustomer, Mitel and XCALLY are all chasing the same moment - the second a customer reaches out. Here is how eight very different companies are betting on what happens when AI picks up the phone.
Six Contact Center Platforms, Six Very Different Bets
Twilio, UJET, Cisco, Alvaria, CloudTalk and Gladly all promise to handle your customers - but each one was built for a very different company. Here is who each is really for.
LiveAgent Built a 150-Million-User Help Desk on Zero Funding
Two Slovak developers couldn't find a support tool they liked, so they wrote their own. Twenty years later LiveAgent handles customer service for 40,000 companies - and Quality Unit still hasn't taken a cent of outside money.