ai-customer-support
(3)
Anuj Bhalla
Anuj Bhalla is the founder and CEO of serviceMob, an Irvine, California enterprise software company that brings order to the chaos of customer service data. A UC Berkeley applied mathematician and MIT Sloan Fellow, he spent over a decade leading Accenture's Service Analytics Strategy practice and filing three patents before building serviceMob around a concept he calls 'Ontolytics' - analytics layered on top of a unifying data ontology to illuminate the 'dark, unexplored data' that hides inside support operations. He was named a 2024 CEO Visionary by the Los Angeles Times and his company earned a spot on MIT's STEX25 startup roster.
Dev Nag
Dev Nag is the founder and CEO of QueryPal, a San Francisco AI company rebuilding the economics of customer support with agentic automation. A serial founder with deep machine-learning roots, he earlier created Wavefront, the real-time cloud monitoring platform acquired by VMware in 2017, where he went on to launch VMware's flagship AIOps product. He also founded the observability startup CtrlStack, backed by Sequoia Capital and Engineering Capital. Before founding companies he was an engineer at Google, PayPal, and eBay and the founding engineer at securities-trading platform GLMX. Stanford-trained in both mathematics and psychology, he holds more than a dozen AI and security patents and authored one of the most widely read beginner tutorials in deep learning, 'GANs in 50 lines of code.'
John Kanarowski
John Kanarowski is the CEO of Implicit, the New York AI company formerly known as Agolo. A self-described sales-and-go-to-market leader with about 25 years in technology, he took the helm of a decade-old company and steered it through a hard pivot - from text summarization to entity intelligence to its current focus: a no-code 'knowledge engine' that turns scattered documents, tickets, and tribal knowledge into cited AI experts for customer-facing and technical teams. He spent his first 100 days listening - to every employee, to customers, to recorded calls - before forming the hypotheses that reset the company's direction.