Company Profile
Reverse Logistics
Singapore
Return Helper
The part of ecommerce everyone forgets - the return after the sale - built into a business that recovers value across 20+ warehouses worldwide.
The part of ecommerce everyone forgets - the return after the sale - built into a business that recovers value across 20+ warehouses worldwide.
Return Helper works on the half of ecommerce that rarely makes the pitch deck: the return. When a shopper in London sends back a jacket bought from a seller in Shenzhen, someone has to receive it, inspect it, decide whether it can be resold, and get it back into circulation - all without shipping it back across the planet at a loss. That is the work Return Helper built a company around.
The platform combines two things that usually live in separate industries. On the software side, it gives online sellers a branded return portal, return-label generation, RMA management and real-time return tracking. On the physical side, it runs a network of more than 20 overseas warehouses that take delivery of returns locally, inspect them, and route them onward.
The final piece is recommerce. Instead of writing off returned inventory, Return Helper refurbishes, grades, resells, recycles or donates it - recovering value from a stream of goods that most sellers treat as pure loss. The company cites an asset-recovery rate of roughly 70% on the items that pass through its hands.
Founder and CEO Roy Wan describes the whole enterprise in six words: "I help people get their stuff back." Underneath that plain sentence sit 30+ carrier partnerships, a proprietary warehouse management system, and a growing layer of AI that decides what happens to each returned parcel.
FIGURES: Company statements and 2026 press coverage. Recovery and revenue figures are self-reported.
The biggest leak in cross-border ecommerce happens after the return is initiated. We're using AI to bridge those gaps by measuring, systemising, and fixing the chain where it usually breaks.
Selling internationally turns the whole world into a storefront. It also turns every return into a logistics problem that most sellers are not built to solve.
Returning a parcel across a border often costs more than the item is worth, so goods get stranded, discounted to nothing, or written off entirely.
Once a return leaves the customer's hands, sellers lose visibility. Wan calls this "the biggest leak in cross-border ecommerce."
Roughly 68% of shoppers check the return policy before they purchase. A weak returns process quietly costs sales up front.
Rather than sending goods back to the seller's home country, Return Helper receives them at a nearby warehouse - cutting the expensive international leg out of reverse logistics entirely.
Inspected goods are graded and routed into recommerce: resold, refurbished, recycled or donated. A cost center becomes a recovery channel - and keeps usable products out of landfill.
A stack that runs from the customer's return click all the way to a resold item on a shelf.
Branded buyer return portals, RMA management, automated return labels and real-time return updates for cross-border sellers.
20+ hubs across Europe, the Americas and Asia that receive, inspect and process returns locally on a proprietary WMS.
Refurbish, grade, resell, recycle and donate returned goods, with AI-assisted relisting and real-time market valuation.
FBA removal, inventory inspection, relabeling, prep and liquidation for Amazon sellers.
Forward-logistics sub-brand offering cross-border shipping and warehouse fulfillment alongside returns.
AI-driven automation for return decisions and value recovery - a stated focus of the 2026 Series A.
Return Helper sells to cross-border ecommerce sellers and brands - the merchants shipping to customers far from home. Its users list runs across the platforms where those sellers actually operate:
Categories handled span fashion, electronics, furniture and baby products. Founder interviews have cited 1,000+ clients as an aggregate figure, while 2026 coverage points to roughly 100 European merchant partners.
A hybrid of software, services and resale margin - which is what makes it hard for a pure-SaaS rival to copy:
Most returns companies sell software and leave the boxes to someone else. Return Helper owns the physical layer - and points it at cross-border flows rather than domestic US returns.
Tools like Loop Returns and Happy Returns excel at the software and drop-off experience, largely within the United States. Return Helper's bet is that the hard, defensible work sits in the warehouses and the recommerce - the parts you cannot ship away - and in the cross-border complexity that domestic players skip.
Adjacent players in returns and reverse logistics:
Note: most listed rivals are US/domestic-focused, so overlap with Return Helper's cross-border model is partial.
SOURCE: Company statements and 2026 press. Self-reported; bar lengths are indicative, not audited.
FOUNDER & CEO
An ecommerce veteran with 11+ years in the industry - former account manager at eBay International and the first ChannelAdvisor employee in Asia. He started Return Helper in 2018 after watching sellers hemorrhage money on returns.
CO-FOUNDER & CTO
Co-founder leading Return Helper's technology, from the branded return portals to the warehouse management system and the AI layer now driving return decisions.
Roy Wan and former colleagues leave their jobs after seeing sellers lose money on returns.
Overseas hubs built to receive and inspect cross-border returns locally.
Backers include Colopl Next and Pegatron Venture Capital.
Expands into resell/recycle recommerce and publishes returns trend reports.
60%+ YoY revenue growth, H2 profitability and 215% EU revenue growth.
Led by Cathay Venture with Mitsubishi Logistics to expand into Japan.
Aggregate totals reported by data providers vary; figures above reflect disclosed rounds.
We invested in Return Helper because of the strong growth momentum in cross-border e-commerce.
It manages cross-border ecommerce returns end to end - providing branded return portals plus a network of overseas warehouses that receive, inspect and process returned goods, then recover value through recommerce.
Cross-border ecommerce sellers and brands on platforms like Amazon, Shopify, eBay and TikTok Shop who need to handle returns in markets far from their home base.
Most returns tools sell software; Return Helper also owns the physical reverse-logistics and recommerce layer and focuses specifically on cross-border flows rather than domestic US returns.
It closed a US$4 million Series A in 2026 with Cathay Venture and Mitsubishi Logistics' MLC Ventures, following an earlier seed round. Aggregate totals reported by data providers vary.
Its primary registration and LinkedIn list Singapore (Orchard Road), with additional offices across Hong Kong, Taipei, Shenzhen and Tokyo.
Video & demos: browse Return Helper's channel at youtube.com/@returnhelper3656 for product walkthroughs and founder interviews. Written founder interviews are available via Tubetorial and Top Tier Startups.
PROFILE COMPILED FROM PUBLIC SOURCES. Some figures are self-reported or approximate and noted as such.