THE LONG READ
RETAIL FIVE STORES IN 1986A LIFE MACON BROCK · 1942-2017THE IDEA ONE BUCK AT A TIMEBEYOND BUSINESS EDUCATION & THE BAY

Macon Brock / A life in retail

What happens when a dollar becomes a rule?

Macon Brock built Dollar Tree around a price customers could remember. The harder part was building the buying discipline, partnerships and sense of obligation that made the idea last.

A dollar is an awkward thing to build a company around. It leaves very little room for excuses. Buy badly, move goods inefficiently, misunderstand a customer, and there is no generous price tag waiting to forgive you. Macon Brock helped turn that awkwardness into Dollar Tree’s identity. Customers could remember the proposition before they ever entered the store. Behind the doors, remembering it was only the beginning of the job.

At a shopping mall convention in the mid-1980s, the idea met a less enthusiastic audience. Developers doubted that dollar merchandise belonged in their properties. Brock later recalled the suspicion that the stores would be full of junk. A mall, apparently, could accommodate quite a lot of commerce before a single dollar offended its dignity.

He and his partners proceeded anyway. Their advantage was experience in a business where the merchandise had begun changing faster than they liked: toys. The dollar-store idea offered another use for skills they already possessed. It also gave Brock a rule he would spend much of his working life defending.

A price with no room to hide

For Brock, the single price gave Dollar Tree a recognizable place in retail. In his 2017 memoir, One Buck at a Time, he described the dollar-only concept as central to the company’s identity. A customer arriving with a few dollars understood what those dollars could do. The promise reduced the amount of calculation required before picking something up.

That clarity carried a cost for the people running the business. A fixed selling price puts pressure on the purchase before the customer ever sees it. The interesting question becomes what belongs on the shelf at that price, and how to get it there. A simple shopfront proposition can conceal a demanding series of decisions.

The dollar made the business easy to explain. It did very little of the work. Suppliers, freight, quantities and stock still mattered. Viewed from the aisle, the concept looked almost childishly straightforward. Viewed from the buying desk, it required an adult acquaintance with arithmetic.

THE ORIGINAL PROMISE$1.00

One price for the merchandise.
A constraint on every buying decision.

Before the dollar, a toy department

Brock graduated from Randolph-Macon College in 1964 with a degree in Latin. His route to retail included service as a Marine Corps captain in Vietnam and work in Naval Intelligence. A professional forecast based on his degree alone would have had trouble predicting the shelves of party supplies.

After his service, he joined the variety-store business of his father-in-law, Kenneth Perry, in Norfolk. The family connection matters. Brock’s career grew through an existing enterprise and people who knew one another well. Retail arrived as an opportunity to learn a trade, with its practical responsibilities already attached.

The store had a toy department. In 1970, Brock, Doug Perry and K.R. Perry started K&K Toys. The mall-based chain eventually grew to more than 130 stores along the East Coast. It was an education conducted through inventory, leases, deliveries and customers who could always walk past the door.

That apprenticeship makes the later venture easier to understand. By the time Brock helped start dollar stores, opening a location was familiar work. So was keeping it supplied. An idea that looked new to a shopper rested on years of practice with the ordinary machinery of stores.

The toy market was changing, with large chains and electronic games reshaping the business. In Brock’s telling, the electronics were especially consequential. The partners had reasons to consider where their skills might travel next. A sideline could be an experiment without requiring them to forget everything they had learned.

Five stores, three partners, one constraint

In 1986, Brock, his brother-in-law Doug Perry and Ray Compton began Only $1.00 with five stores: three in Virginia, one in Georgia and one in Tennessee. For a time, the dollar stores expanded alongside K&K Toys. The company that would occupy so much of Brock’s life began with another business still paying for his attention.

In 1991, the partners sold the 136-store toy chain to Melville Corporation, owner of KB Toys. The dollar business then became their focus. This was a choice between businesses they knew, rather than a leap from the security of one profession into a completely unfamiliar trade.

The company became Dollar Tree and went public on NASDAQ in 1995 at $15 a share. Its market capitalization at the listing was $225 million. The price of a share had more digits than the price of anything in a store, but the investment still depended on making those small transactions work repeatedly.

1970K&K Toys begins
1986Five dollar stores open
1995NASDAQ public listing
2017A retailer’s memoir

Brock served as president from the founding in 1986 until 2001, and as chief executive from 1993 to 2003. He became chairman in 2001. Those overlapping dates describe a gradual change in responsibilities as the enterprise grew. The founding buyer’s business had acquired the governance and succession questions of a public company.

Company filings described his experience across procurement, logistics, store operations and business development. They also treated his knowledge of Dollar Tree’s culture as an asset to its board. The details make a useful corrective to the charming simplicity of the original idea: the job covered a great deal more than choosing a number.

Contemporary reporting in 1995 portrayed the founding executives as reluctant to make themselves the subject. Attention went readily to employees and the business. Kenneth Perry’s influence remained part of the account, including his emphasis on honesty, paying bills promptly and maintaining good credit. These were habits a vendor could assess without reading a mission statement.

The Latin major comes back to campus

Brock gave his college considerable credit for his development. He later described liberal arts education as a force that had helped make him productive. That recollection supplied a personal reason for giving back. Randolph-Macon represented a period when he had begun taking his own abilities more seriously.

He served on its board of trustees from 1992 to 2009. With Joan, he supported campus facilities and an endowed professorship in psychology. The couple’s $5 million gift helped make possible Brock Commons, the student center dedicated in 2013. Their giving reached the daily spaces of college life, where an institution becomes more than its course catalog.

Joan and Macon Brock standing together outdoors beside the water
PARTNERS, LONG BEFORE THE STORES Joan and Macon Brock in 2015. They knew each other from eighth grade. Photograph: Glen McClure / Hampton Roads Community Foundation.

Joan had graduated from Longwood. In 2016, the couple committed $5.9 million there to an endowment for transformational learning. The program would help faculty develop courses rooted in places across the United States, bringing students into contact with civic questions outside their usual classrooms.

The educational ambition was concrete: put students somewhere that would complicate their understanding. A later Brock Experience planned travel to Puerto Rico to examine the responsibilities of the United States toward its territories. The gift made room for learning that involved a journey and a difficult question, rather than a change of scenery alone.

At Randolph-Macon, Brock’s discussions with President Robert Lindgren in 2017 also helped develop the idea behind the Brock Venture Fund. The college later described a $35 million fund intended to invest in new ventures supporting enrollment. The language sounds familiar from business, but the intended beneficiaries were students and the institution they would attend.

In 2015, the Association of Fundraising Professionals recognized Macon and Joan nationally as outstanding philanthropists. Their giving also included the arts, with both serving as chairs of the Chrysler Museum’s board. The range suggests that their commitment to education extended beyond the conventional boundaries of a campus.

A dollar travels farther than its owner

The Brocks supported the Chesapeake Bay Foundation’s environmental center at Pleasure House Point in Virginia Beach. Their connection to the waterways was personal. Joan recalled fishing and crabbing in the Lynnhaven River and boating on the Bay. Supporting conservation meant paying attention to a landscape woven into family life.

“The future of environmental improvement lies with the next generation, and that starts with education and involvement.”

Macon Brock

There was plenty of life beyond the office. His family remembered Harley rides across the West, skiing and hiking in the Tetons, rafting on the Snake River and oyster roasts on the beach in Corolla. These pursuits put some distance between the corporate titles and the person who held them. The biography has room for a board meeting and a wet raft.

Brock died on December 9, 2017, aged 75. His memoir, written with Earl Swift, had appeared that year. In September, he had moved from chairman to chairman emeritus. The book left his own account of the enterprise; the buildings, scholarships and programs recorded another part of what he and Joan had chosen to do.

Dollar Tree subsequently moved beyond his one-dollar rule, announcing a broad shift to $1.25 in 2021. Brock’s conviction belongs to the business he helped build in his lifetime. Its later changes make that conviction a historical question as well as a retail idea: how much of a company’s identity can reside in a number?

His answer was unusually firm. Yet the rest of his life gave value other forms. A student could take a course somewhere unfamiliar. A college could try a new program. A stretch of home water could become a place to teach children. The dollar was the rule inside the stores. Beyond them, Brock and Joan found quite a few ways to spend it.

Keep reading