THE LONG GAME
JOHN WEST ● FROM PROCUREMENT TO THE SPORTS FEED ● WHISTLE NETWORK LAUNCH: 2014 ● HAA AWARD: 2024 ●

People / John West / Sports & media

John West and the sports fans hiding in plain sight

His children liked playing sports. Watching the grown-ups talk about them was another matter. John West built Team Whistle around that gap, after two businesses in rather different fields.

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John West had a useful advantage over the sports executives trying to understand young viewers: he could watch his own children. His sons enjoyed playing golf with him. A four-hour televised round asked rather more of their affection. Give them highlights and player interviews, however, and their interest returned. The sport had survived the experiment. The television format had some explaining to do.

The idea that became The Whistle took shape during a 2008 holiday in the British Virgin Islands with Harvard Business School friends and their families. A conversation about watching sport with children produced a suggestion: build a sports destination for them. West, between businesses, took on the assignment. By 2009, he was assembling the team. Jeff Urban brought sports-marketing experience from Gatorade; Kit Laybourne brought a background in children's television.

There was something pleasingly domestic about the starting point. An industry could debate the future of broadcasting indefinitely. A child could deliver a verdict by losing interest. West treated that verdict as something worth investigating, rather than a lapse in manners. A company would eventually grow around the investigation.

An engineer takes the long way to television

West grew up moving with his military family before they settled in Attleboro, Massachusetts. Math, science and problem-solving appealed to him. At Worcester Polytechnic Institute, rowing supplied a different sort of education: the discipline of doing your part in a boat whose progress depends on everyone else. He earned an engineering degree and later an MBA at Harvard Business School, graduating in 1995.

His first company, Enstrat, began in 1989 and was sold in 1996. Management consulting followed at Mitchell Madison Group. Then came Silver Oak Solutions, founded in 1999, where the problem was procurement: helping governments and commercial customers understand their spending and save money. The distance between purchasing systems and sports videos is considerable. Both, though, reward somebody willing to inspect habits that other people accept.

By the time CGI-AMS acquired Silver Oak in 2005, it had approximately $23 million in revenue and 100 senior professionals. Its clients were served from Boston, New York, Philadelphia and San Francisco. CGI saw an opportunity to combine Silver Oak's procurement expertise with its own technology and outsourcing services. West had already built a company useful enough for a larger business to want its capabilities.

That background helps explain the character of his third venture. He approached a media problem with the habits of someone accustomed to research, financial models and recruiting specialists. He did not arrive with a broadcaster's lifelong attachment to a particular slot on the schedule. He had already changed industries once. A different audience could justify doing so again.

“I truly enjoy the adrenaline that comes from creating something cool out of absolute uncertainty.”

John West, 2014

The plan was allowed to change

West's account of entrepreneurship is less tidy than the familiar story of a founder faithfully executing an early vision. In 2014, he said all three of his companies had developed differently from his initial expectations. Commitment, in his telling, made flexibility possible. You could remain serious about the outcome while revising the route.

He also described enjoying the uncertainty involved in creating a company: investigating an idea, drawing up a plan, finding colleagues and raising money. Those are distinct jobs, and they do not become easier merely because the eventual product is entertaining. A trick-shot video may take seconds to watch. The agreements, distribution and advertising behind it require a rather longer attention span.

In his 2021 podcast conversation with Marcus Luer, West revisited the years spent researching the market and the early ideas that failed to work. Dude Perfect became an important partner. Whistle could help creators with distribution, production and advertisers, while the creators brought their own relationships with viewers. Revenue sharing let the network work with content it did not have to own outright. The audience's response supplied information for the next decision.

A network without a single channel

The multi-channel network formally launched on New Year's Day, 2014. West had spent the preceding period bringing professional leagues into the project and lining up digital creators. In a January 2015 interview, he described the disconnect he had noticed at home: familiar studio discussion and adult sports coverage were poorly matched to how a generation of digital viewers wanted to participate.

His answer brought established sports institutions into contact with people building audiences online. The network's relationships included the NFL, Major League Baseball, the PGA, NASCAR, Dude Perfect and Brodie Smith. That combination gave Whistle several kinds of credibility at once. Leagues understood the game. Creators understood their viewers. West's team tried to make a business at the meeting point.

By September 2014, the company was opening a London office led by Jeff Nathenson, previously YouTube's head of football. Julie Kikla, a founding member of YouTube's sports team, was another key hire. An Xbox app offered another route to viewers. Distribution was becoming a collection of places where fans already spent time, each with its own customs.

The idea also required a change in how an executive imagined a channel. A television channel gives a business a recognizable address. A network spread across other companies' platforms asks it to keep earning attention in several neighborhoods. For West, that fitted the original observation: young people were choosing how and where to watch. The company had to take those choices seriously.

A company, three turning points
2014The multi-channel
network launches
2020West hands the
CEO role to Cohen
2023Team Whistle
joins DAZN

Company building began years before the network’s January 2014 debut.

The colleague who started saying “we”

Michael Cohen's route into Whistle offers a smaller, revealing story about West's recruiting. Cohen initially worked for the company as a consultant, alongside other clients. His wife noticed that he referred to Whistle as “we” while describing the others as “they.” His vocabulary had made a commitment before his employment arrangements caught up.

West supplied the practical argument. The business needed to raise money, and he wanted its finance lead inside the company. Cohen could build a consulting practice at another time; joining an early media venture presented a more particular opportunity. Cohen joined, and would later describe West as a persuasive salesman, mentor and friend.

He also recalled a strategy that developed through learning rather than unfolding in a straight line. A network of creators could produce audience data. That information could guide original programming and a broader company. This is a useful corrective to the smooth line that an acquisition announcement draws through years of work. The people doing the work were making decisions without the benefit of the final paragraph.

By 2019, Whistle had acquired New Form and Vertical Networks. Its roster and capabilities were expanding beyond the original sports-network description. Investors had supplied more than $100 million by the beginning of 2020, including backing from NBC Sports, Sky Sports, Liberty Global and WndrCo. West was building an organization with more ways to make, distribute and sell entertainment.

In September 2020, Cohen became CEO and West moved to full-time executive chairman. Cohen had progressed through finance and operations, COO and president. West's statement pointed to eight years of working together. The handover placed the daily leadership with someone who had helped build the business, while West retained a board role. The founder's job had changed along with the company.

The company joins a larger game

ELEVEN SPORTS announced its agreement to acquire Team Whistle in March 2021. The fit was understandable: ELEVEN brought live sports and international operations; Whistle brought original programming, creators and social distribution. Andrea Radrizzani's Aser Ventures had invested in Whistle in 2018. The relationship had time to develop before the companies combined.

The announcement also assigned West a place on the expanded ELEVEN board, with Cohen continuing to lead Team Whistle. It described Whistle's network as having 629 million aggregated social followers. Such a number measures accounts across channels, with possible overlap between them. It still illustrates why a company selling access to live sport might want a business practiced at finding fans between matches.

In February 2023, DAZN completed its acquisition of ELEVEN's businesses and Team Whistle. DAZN explained Whistle's role in practical terms: use rights and talent to create content beyond the streaming service, reach audiences and encourage them toward its paid offering. The family observation had traveled a long way. A company born around young viewers' preferences had become part of a global sports broadcaster's distribution strategy.

A network at the time of the deal629 million

Aggregated social followers reported in the March 2021 ELEVEN announcement. Channel totals can include the same person more than once.

Another kind of network, back in Cambridge

West's interest in assembling people also had a life outside his companies. He became president of the Harvard Alumni Association for 2020-2021, having previously led Harvard Alumni Entrepreneurs. He wanted alumni from different Schools and backgrounds to feel welcome, and to connect across the boundaries that a large university can create.

He had experienced that crossing of boundaries as a student, taking classes beyond the business school. His volunteer ambition carried the same instinct into alumni life: make a sprawling institution more useful by helping its people find one another. Digital tools mattered, but the purpose was a relationship between people rather than another address book.

In 2024, Harvard recognized West with an HAA Award for service. His contributions included executive-committee work, organizational problem-solving and learning from newer alumni communities. These were quieter activities than financing rounds or acquisitions, with fewer opportunities for a handsome growth chart. They belonged to the same career nevertheless.

Alice Hill and John West smile together at Harvard in 2020
A different sort of team handover. Outgoing HAA president Alice Hill with John West, who began his term in July 2020. Photograph: Stephanie Mitchell/Harvard Staff Photographer.

There is a consistent curiosity in the choices West has described publicly. How do customers spend? How do young fans watch? How do people inside a large institution meet? Each question begins with a group whose actual behavior deserves a closer look. With Whistle, that group happened to include his children. They had supplied an unusually effective business brief: they liked the game, and would appreciate a better way to watch.

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