The AI notetaker that turned every customer call into a searchable, actionable record - and quietly became the brain behind Gainsight's push into agentic AI.
Zoom is an American communications technology company that built its name on simple, reliable video meetings and has since expanded into a broad workplace collaboration platform. Founded in 2011 by former Cisco WebEx engineer Eric Yuan and headquartered in San Jose, California, Zoom now offers meetings, phone, chat, rooms, docs, a cloud contact center and an AI Companion assistant under the Zoom Workplace brand. The company went public on Nasdaq in 2019, saw explosive adoption during the COVID-19 pandemic, and today serves individuals, small businesses and large enterprises with roughly $4.9 billion in annual revenue.
Recall.ai is a San Francisco developer-infrastructure company that sells a universal API for capturing meetings. Instead of building brittle bots for Zoom, Google Meet, Microsoft Teams, Webex, Slack Huddles and in-person calls, developers make a single API call and get back recordings, transcripts, and rich participant metadata. Founded by University of Waterloo dropouts David Gu and Amanda, the company pivoted from a consumer meeting app into the plumbing beneath a wave of AI notetakers and sales tools, and now powers thousands of companies. Recall.ai is Y Combinator-backed and raised a $38M Series B at a reported ~$250M valuation in September 2025.

Fireflies.ai is a San Francisco-based AI meeting assistant that joins video and phone calls across Zoom, Google Meet and Microsoft Teams to record, transcribe, summarize and analyze conversations. Its bot captures speaker-labeled notes and action items, its AskFred assistant answers questions about past meetings, and its Perplexity-powered Live Assist offers real-time web answers during calls. Founded in 2016 by Krish Ramineni and Sam Udotong, the company reached a $1 billion valuation in 2025 while staying profitable and is used by teams across more than a million organizations.