PricingLoginTell your story
Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

whatsapp-business-api

(3)
AllCompaniesPeopleStoriesProducts
Story
DelightChat Wants to Be the Gmail of Ecommerce Support
Saas · Ecommerce · Enterprise

DelightChat Wants to Be the Gmail of Ecommerce Support

A two-person Shopify plugin grew into an omnichannel helpdesk built for lean D2C brands, betting that customer support on WhatsApp can be both powerful and simple. Founders Preetam Nath and Sankalp Jonna bootstrapped their way to real revenue before taking a single institutional check.

delightchat · whatsapp-business-apiRead →
Story
Live Chat Software Grew Up and Learned to Sell
Saas · Ai · Enterprise

Live Chat Software Grew Up and Learned to Sell

Eight companies - from a free widget called tawk.to to Salesforce's new AI seller Piper - are fighting over the little box in the corner of your screen. The chat bubble stopped answering questions and started closing deals.

live-chat · customer-supportRead →
Story
Live Chat Software Split Into Four Tribes That Won't Merge
Saas · Enterprise · Developer Tools

Live Chat Software Split Into Four Tribes That Won't Merge

Sprinklr, ProProfs, WATI and Crisp all sell conversations with customers. They have almost nothing else in common - and that tells you where support software is heading.

live-chat · customer-supportRead →