whatsapp-business-api
(8)
The Quiet Infrastructure Behind 15 Billion Customer Connections
Every OTP, delivery alert and WhatsApp reply looks simple on a phone. CEQUENS has spent 15 years making the carrier routes, compliance rules and software behind those moments disappear.
DelightChat Wants to Be the Gmail of Ecommerce Support
A two-person Shopify plugin grew into an omnichannel helpdesk built for lean D2C brands, betting that customer support on WhatsApp can be both powerful and simple. Founders Preetam Nath and Sankalp Jonna bootstrapped their way to real revenue before taking a single institutional check.
Live Chat Software Grew Up and Learned to Sell
Eight companies - from a free widget called tawk.to to Salesforce's new AI seller Piper - are fighting over the little box in the corner of your screen. The chat bubble stopped answering questions and started closing deals.
Live Chat Software Split Into Four Tribes That Won't Merge
Sprinklr, ProProfs, WATI and Crisp all sell conversations with customers. They have almost nothing else in common - and that tells you where support software is heading.
Gupshup
It spent nearly two decades sending text messages nobody thought about. Now Gupshup wants those same pipes to carry AI agents that sell, support and close - one conversation at a time.
Bird
The Dutch company that rebuilt telecom's plumbing now carries a claimed 40% of the world's commercial messages - and spent two years trying to delete Twilio's margins with a 90% price cut. Bird's next bet is that the software placing those calls will be an AI agent, not a marketer.
SleekFlow
SleekFlow is an omnichannel conversational AI platform that unifies WhatsApp, Instagram, Messenger, SMS, live chat, email and voice into a single AI-powered operating system for customer engagement. Founded in 2019 and headquartered in Singapore with roots in Hong Kong, it helps marketing, sales and support teams automate conversations, route leads and drive revenue through chat. The company is an official Meta WhatsApp Business Solution Provider, is trusted by more than 2,000 businesses across 70+ countries, and powers roughly a million conversations a day.
Wati
Wati is an AI-powered customer engagement platform built on the WhatsApp Business API. Founded in 2020, it gives small and medium businesses a low-code way to run marketing, sales, and support conversations at scale - a shared team inbox, no-code chatbot builder, broadcast campaigns, and AI support agents trained on a company's own documents. Wati serves more than 16,000 businesses across 100+ countries and is backed by Tiger Global, Sequoia, DST Global, and Shopify.