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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

whatfix

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Story
Digital Adoption Moves the Manual Inside the Screen
Saas · Enterprise · Developer Tools

Digital Adoption Moves the Manual Inside the Screen

Stonly, Whatfix, Salesforce and MadCap are competing to put reliable answers where work happens. Their tools reveal a harder truth: guidance only works when the underlying knowledge is kept clean.

digital-adoption · knowledge-managementRead →
Story
Onboarding Is Where SaaS Quietly Wins or Dies
Saas · Enterprise · Ai

Onboarding Is Where SaaS Quietly Wins or Dies

Baton, GUIDEcx, Rocketlane and Whatfix are four of eight startups chasing the same ugly truth - most customers churn in the first 90 days, long before anyone thinks to look.

customer-onboarding · digital-adoptionRead →
Story
Your Company's Knowledge Is Lost. These 8 Tools Want It Back
Saas · Enterprise · Ai

Your Company's Knowledge Is Lost. These 8 Tools Want It Back

Glean, Whatfix, Zendesk, Salesforce, Slite, Spekit, Archbee and Nuclino all sell the same promise - that your team will finally find what it needs. Here is how the eight of them actually split the work.

knowledge-management · knowledge-baseRead →