An order can cross half a dozen systems and still disappear from view. Pragma Edge has built a business around making those handoffs visible - then making them less troublesome.
The century-old company survived because it learned a brutal trick: make the old system compatible with the next one, then charge for the crossing.
On June 11, 2026, ServiceNow and IBM announced an expanded multi-year collaboration aimed at clearing two of the biggest obstacles to enterprise AI at scale: brittle legacy applications and ungoverned, AI-unready data. The companies will deliver joint solutions across three pillars — application modernization, enterprise data governance, and autonomous infrastructure operations — pairing the ServiceNow AI Platform with IBM tools including IBM Bob, watsonx.data, Red Hat Ansible, Instana, and HashiCorp Terraform and Vault. The solutions are expected in the second half of 2026.