voice-analytics
(3)
The Call Center That Wants to Know More Than the Call
Avantive Solutions runs the conversations large brands cannot afford to mishandle - then turns those calls, chats and signals into data for the next one. Its wager is that the useful contact center is neither fully human nor fully automated, but measured in real time.
VoiceOps
VoiceOps is a New York-based AI company that turns customer conversations into structured, decision-ready intelligence. Its platform listens to every call, email, SMS, and chat a B2C business handles, then automatically grades quality, flags compliance risks, coaches reps, and surfaces the patterns that separate top performers from everyone else - no manual prompt-writing required. Founded in 2016 out of Y Combinator, VoiceOps started as a coaching tool for call-center sales teams and has grown into a broader conversation-intelligence agent used by companies in lending, healthcare, education, and home services.
Ethan Barhydt
Ethan Barhydt is the founder and CEO of VoiceOps, a New York based AI company that listens to call center conversations and turns them into coaching. He built his first AI model in college, started two companies before he graduated from Harvard, and launched VoiceOps in 2016 to do for sales calls what self-driving car teams do for road footage: learn from millions of real examples. The company went through Y Combinator's Winter 2017 batch, raised a $9M Series A led by Bain Capital Ventures, and has helped clients lift conversion rates and slash agent attrition. Barhydt made the Forbes 30 Under 30 list in 2018.