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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

velaris

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Story
The gold rush to keep your customers from leaving
Saas · Ai · Enterprise

The gold rush to keep your customers from leaving

Candu, Churn360, Churned, Avoma, Velaris, Apty, Cast - and SAP - are all chasing the same moment: when a customer quietly decides whether to stay. This is the software built to fight churn, and the AI agents now doing the fighting.

customer-success · churnRead →
Story
Customer Success Software Stopped Advising and Started Doing
Saas · Ai · Enterprise

Customer Success Software Stopped Advising and Started Doing

For a decade, tools like Pendo and Userlane told humans which accounts to save. Now Hook, Velaris and Cast are shipping the agents that do the saving, and the whole category is quietly picking a side.

customer-success · digital-adoptionRead →
Story
Velaris Wants to Fire the Spreadsheet Running Your Renewals
Ai · Saas · Enterprise

Velaris Wants to Fire the Spreadsheet Running Your Renewals

The London-and-Madrid startup landed as the only Visionary in Gartner's 2025 customer success ranking with a simple bet - that software should spot a shaky account before a human ever opens the health dashboard.

velaris · customer-successRead →