usability-testing
(11)
Research Tools Ask the Same Question Six Different Ways
SurveyLab, Checkbox, UserTesting, Survicate, Sogolytics and Lyssna all collect feedback. The useful difference is the kind of evidence each one is built to capture.
Six User Feedback Tools for Six Different Jobs
Survox, Sprig, Typeform, Zonka Feedback, Lyssna and Qualtrics all collect answers, but they solve different research problems. The useful question is not which tool wins - it is where the evidence needs to appear.
Four Ways Software Tries to Hear Your Users
Mopinion, Lyssna, Dovetail and PostHog all promise to tell you what your customers think. They just disagree, deeply, on how to find out.
Lyssna
Move faster and build with confidence - with usability testing, surveys, interviews, and recruitment in one place.
UserTesting
How a two-person idea about watching strangers click around a website turned into a $1.3 billion research empire that now sits between companies and the customers they can no longer afford to guess about.
Condens
Bring all your customer knowledge together, analyze it fast, and surface evidence-backed insights your team and AI agents can both act on.
Askable
Askable is an Australian, AI-powered user research platform that combines a global panel of verified participants, certified human researchers, and research-specific AI into a single system meant to replace a team's whole research stack. Founded in 2017 in Brisbane, it started as recruitment software - the self-described 'Uber for user testing' - and has grown into an end-to-end product research suite used by teams at brands like Atlassian, Canva, Wise and Toyota. After roughly six years bootstrapped and profitable, the company raised a A$22M Series A led by AirTree Ventures in 2024 to expand in the US and UK and deepen its AI tooling.
PlaybookUX
PlaybookUX is an all-in-one user experience research platform that helps product, design and research teams recruit participants, run studies, and analyze results in one place. It combines a vetted panel of millions of testers with a full toolkit of qualitative and quantitative methods - unmoderated and moderated testing, card sorting, tree testing, surveys, first-click and five-second tests, preference testing and session replays - and layers AI on top to transcribe, summarize, tag and report on findings. Founded in 2018 by Lindsey Allard and Kristen Giovanniello and headquartered in New York, the company is bootstrapped and grew to roughly $6.5M in revenue and 300+ customers by 2024.
Lindsey Allard
Lindsey Allard is the co-founder and CEO of PlaybookUX, a video-based user research platform she launched in 2018 to make customer feedback fast, affordable, and accessible to anyone from a solo freelancer to a Fortune 500 team like Google. A former Division I lacrosse player at Dartmouth and a graduate of the first Quantic MBA class, she ran product at three startups before building PlaybookUX with her college teammate Kristen Giovanniello. The company is bootstrapped, profitable within its first year, and reached roughly $1.8M in annual revenue without spending a dollar on advertising.
Maze
Maze is a user research and product testing platform that lets product teams test prototypes, run usability studies, and gather customer insights at speed. Founded in 2018 by Jonathan Widawski and Thomas Mary, it has grown into an AI-powered research platform used by more than 60,000 product teams - from startups to Atlassian, Braze and Lowe's.
Munier Afshar
Munier Afshar is a co-founder at Maze, the AI-powered user research and continuous product discovery platform trusted by over 60,000 brands including Atlassian, Lowe's, and Sony. Based in the Baltimore/Washington DC area, Afshar helped build Maze into a category-defining research platform that raised a $40M Series B in 2022, bringing total funding to over $57M. Beyond tech, he serves as Vice President of the Afghan Relief Fund, lending organizational leadership to a nonprofit supporting vulnerable Afghan families. His career spans entrepreneurship, operations, and community impact.