uniphore
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Claire Darling Is Rewriting Marketing’s Job Description
After three decades of turning enterprise software into stories buyers can act on, Uniphore’s five-time CMO is making a sharper wager: the next marketing department will behave less like a campaign calendar and more like a living operating system.
Conversational AI Stopped Talking and Started Doing the Work
Forrester's 2026 scorecard for customer-service AI crowns NiCE Cognigy, Kore.ai and Omilia as leaders, hands Bret Taylor's Sierra a breakout, and quietly leaves Google off the list entirely. The bots that used to answer questions now close tickets - and the whole industry is racing to prove it.
AI Customer Service Agents Are Eating the Call Center
A pack of well-funded startups - Decagon, Ada, Uniphore, Omilia - plus Amazon, Kore.ai, Capacity and Five9 are teaching software to resolve support tickets end to end. The prize is a customer service market worth hundreds of billions, and the humans who used to answer the phone.
Teneo.ai Was Doing Agentic AI Before It Had a Name
The Swedish company behind a Loebner-winning chatbot now runs more than 17,000 AI agents for the likes of Telefonica and Swisscom - and finds itself at a crossroads as cash-rich rivals like Uniphore reshape the market it helped invent.
Umesh Sachdev
Umesh Sachdev is the CEO and co-founder of Uniphore, a Palo Alto-based business AI company he started in Chennai in 2008 with college friend Ravi Saraogi. What began as a multilingual speech recognition startup incubated at IIT Madras has grown into one of the largest AI-native enterprise SaaS companies in the world, serving over 2,500 customers and approaching $1 billion in bookings. In October 2025 Uniphore closed a $260 million Series F co-led by NVIDIA, AMD, Snowflake and Databricks.