table-management
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SevenRooms and the Price of Being Remembered
A restaurant can remember your birthday and still forget your business. SevenRooms built software to close that gap - and DoorDash agreed to pay roughly $1.2 billion for it.
Resy’s First Idea Flopped. The Pivot Put 25,000 Venues on One Menu.
Resy began by asking diners to pay for scarce tables. Restaurants told the founders what they actually needed - better software - and that correction became a dining platform, an American Express loyalty engine, and a useful lesson in listening before scaling.
OpenTable
OpenTable is the online restaurant-reservation marketplace that connects diners with tables and gives restaurants the software to manage them. Founded in San Francisco in 1998, it pairs a consumer booking app and website with a back-of-house table-management and CRM platform, helping more than 60,000 restaurants worldwide seat roughly 1.9 billion diners a year. It is owned by Booking Holdings, which acquired it in 2014 for $2.6 billion.