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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
Digital Adoption Moves the Manual Inside the Screen
Saas · Enterprise · Developer Tools

Digital Adoption Moves the Manual Inside the Screen

Stonly, Whatfix, Salesforce and MadCap are competing to put reliable answers where work happens. Their tools reveal a harder truth: guidance only works when the underlying knowledge is kept clean.

digital-adoption · knowledge-managementRead →
Story
Knowledge Base Software Is Eight Different Products Now
Saas · Enterprise · Tool

Knowledge Base Software Is Eight Different Products Now

Paligo, Confluence, Stack Internal, ProProfs, eGain, Shelf, Stonly and Bloomfire share a category - and almost nothing else. Here is how to buy for the work your team actually needs done.

knowledge-base-software · knowledge-managementRead →
Story
Stonly and Paligo Bet on Opposite Futures for Documentation
Saas · Enterprise · Developer Tools

Stonly and Paligo Bet on Opposite Futures for Documentation

Two European software companies looked at the same broken help center and drew opposite conclusions. One rebuilt the article as an interactive guide. The other rebuilt it as reusable components. Here is how their bets differ.

stonly · paligoRead →