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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

social-customer-service

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Company
The Humans Behind the Comment Section
Social · Enterprise · Media

The Humans Behind the Comment Section

In an industry racing to automate every reply, a small North Devon agency has made a business of reading the room. Its wager is simple: the messier the conversation, the more a human matters.

community-management · social-customer-serviceRead →
Company
The Quiet Company Teaching Retailers to Answer 50% of Their Customers With a Bot
Ai · Saas · Enterprise

The Quiet Company Teaching Retailers to Answer 50% of Their Customers With a Bot

Leon Chaddock spent 15 years watching contact centers drown in tweets, DMs and chat windows. Sentiment is his answer - one inbox, a low-code bot builder, and a bet that AI can handle half the queue without anyone noticing.

customer-service · ai-assistantsRead →