
The Polish company once called LiveChat dropped its most recognizable word to become Text, then rebuilt customer service as a revenue engine. Comm100, SleekFlow and Gorgias are chasing the same idea from different corners of the market.

The Singapore- and Hong Kong-based conversational commerce startup turned WhatsApp threads into a checkout counter. Now, backed by Tiger Global and Atinum, it is betting AI agents can sell and support in the same breath the incumbents keep separate.

A Singapore-based startup bet that customers would rather buy over WhatsApp than fill out a web form. Five years and 5,000 businesses later, that bet is paying off across Asia and the Gulf.
Two customer-chat platforms, two opposite bets. One sells AI that turns conversations into sales; the other gives live chat away to millions of businesses and charges a dollar an hour for help.