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Tagged: slack-support
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Ai · Saas · Enterprise
Atlas
Atlas is an AI-first customer support platform that pitches itself as a modern replacement for Intercom and Zendesk. It combines ticketing, an omnichannel inbox (chat, email, WhatsApp, SMS, Slack Connect, Discord), session recording, customer timelines, a help center and AI agents (Autopilot and Copilot) so support teams can resolve issues faster by understanding customers more completely. Founded in 2021 by Jon O'Bryan and Rahul Asati and backed by Y Combinator (W22), Atlas is built around the idea that great support drives growth rather than being a cost center.
customer-support · ai-supportRead →
Founder · Engineer · Executive
Robert Eng
Robert Eng is Co-Founder and CPO of Pylon, the AI-native B2B customer support platform built for how enterprise teams actually communicate. A Caltech computer science and history double major who cut his teeth at Facebook, DoorDash, and Affinity, he co-founded Pylon in November 2022 with Advith Chelikani and Marty Kausas. The company - backed by $51M from a16z, Bain Capital Ventures, General Catalyst, and Y Combinator - has grown to 750+ customers including Together AI, Cognition, and AssemblyAI with 5x+ year-over-year revenue growth for two consecutive years.
b2b-saas · customer-supportRead →