shared-inbox
(14)
tawk.to
The world's most-used live chat software gives itself away for free. Hundreds of thousands of businesses - and billions of customer conversations a month - run on top of it.
Trengo
One inbox for every channel, and AI agents built to handle the conversations nobody wants to answer twice.
SupportBee
Turn customer emails into organized support tickets. Assign, comment, and resolve as a team!
Acquire
Improve your Customer Service with powerful workflows and digital channels.
Kayako
Founded by a 17-year-old college dropout in small-town India, bootstrapped past $10 million in revenue, name-checked in Zendesk's IPO filing - and now betting its second act on an AI agent named Kay.
HelpCrunch
A bootstrapped team from Ukraine built a customer-support suite that does what Intercom does, minus the bill that grows every time a customer says hello.
Groove
For a decade Groove sold the un-flashy help desk small teams actually wanted - a shared inbox, a knowledge base, and a founder who published the company's revenue for the world to read.
DelightChat
Omnichannel GPT-powered Support Inbox
Crisp
The AI Customer Support Platform for Every Business.
Help Scout
Help Scout is a customer support platform built around a shared inbox, a self-service knowledge base (Docs), and an embeddable messaging widget (Beacon), now paired with AI features that draft replies and answer common questions. Founded in 2011 in Boston as a pivot from a web-design firm whose own support inbox was overflowing, the company sells a lighter, less ticket-heavy alternative to enterprise help desks like Zendesk. It operates as a fully remote, certified B Corporation serving more than 10,000 businesses across over 140 countries, including Buffer, Basecamp, Trello and Reddit.
Hiver
Hiver is a customer service platform built on top of Gmail and Google Workspace. It turns shared mailboxes like support@ and sales@ into a collaborative help desk - letting teams assign emails, track status, automate workflows, and measure SLAs without leaving their inbox. Founded in 2011 (originally as GrexIt), Hiver now serves more than 10,000 organizations, including Harvard University, Flexport, and Upwork, and has expanded into AI-assisted support across email, live chat, voice, and WhatsApp.
Vendorflow
Vendorflow is a Los Angeles-based unified communications platform for trucking fleets, freight brokers, ports, and terminals. It consolidates voice, SMS, WhatsApp, and ELD in-cab messaging into a single shared inbox that integrates with TMS and ELD systems, so dispatch and operations teams can collaborate on driver conversations in one place - no app installs required for drivers.
Avochato
Avochato is a Mill Valley, California SaaS company that gives sales, support, marketing, and operations teams a shared inbox for two-way business conversations over SMS, MMS, RCS, voice, live chat, and WhatsApp. Built for enterprise security and HIPAA compliance, it plugs into Salesforce, Slack, Microsoft Teams, Okta, and Zapier, and layers in AI agents (Avo AI) for auto-replies, routing, and sentiment detection. Founded in 2016 and backed by a $5M Series A, Avochato has helped 1,000+ businesses run millions of customer conversations.
Front
Front is a customer service platform that unifies email, chat, SMS, social and voice into one collaborative workspace. It looks like an inbox, behaves like a help desk, and adds AI on top so teams can answer faster without losing the human voice their customers hired them for.