A salon built a haircare business on the promise of good taste. Its second act reveals the awkward art of changing a brand without changing what customers love.
Jeff Pink solved a costume-change problem with a manicure designed to disappear into every outfit. ORLY turned that quiet idea into a durable, family-owned nail business - then spent five decades finding new reasons to be noticed.
Wella survived wigs, perms, conglomerates and lockdowns. Now the salon-born company is betting that the person behind the chair is still beauty's most useful laboratory.