saas-support
(5)
The Outsourcing Shop That Answers Your Inbox From Dipolog
A 130-person outsourcing team in a small northern Mindanao city quietly runs the inbox, the spreadsheet and the sales pipeline for businesses on the other side of the world.
Just After Midnight
Just After Midnight (JAM) is a London-founded, globally distributed managed services company that keeps mission-critical, customer-facing digital platforms running around the clock. It provides 24/7/365 application, website and cloud support, managed cloud services across AWS, Azure, GCP and Alibaba Cloud, and DevOps consultancy - acting as the after-hours and full-stack support partner behind major brands and digital agencies. Founded in 2016 to solve the problem of out-of-hours support that agencies struggle to staff, JAM now operates across four continents and is part of the Ultima group.
wrrk
wrrk is an Austin-based customer-experience company that builds and runs fully-managed support organizations for high-growth brands. It blends vetted USA-based and Philippines-based agents with tooling and automation to deliver omnichannel customer service - phone, chat, email, SMS, social and marketplace - so startups and consumer brands get the reliability of an in-house team with the flexibility of an outsourced one. wrrk supports 125+ brands including Bombas, Supergoop, Taylor Stitch, Momofuku and AllTrails.
Francis Barte
Francis Cruz Barte is the Chief Executive Officer of Exypnox Inc., a Philippines-based business process outsourcing company that partners exclusively with US-based software companies to build high-impact, cost-efficient remote teams. Operating out of San Francisco and Bonifacio Global City in Taguig, Metro Manila, Francis built Exypnox around a singular premise: that Filipino talent, properly organized and empowered, can rival any global workforce. With a background spanning BPO operations, enterprise sales, and regional management at companies like Boostlingo, he now leads a 75-person team delivering customer support, technical support, HR management, accounting, payroll, and business development services to fast-scaling US tech firms.
Freddie Heygate
Freddie Heygate is CEO, North America at Just After Midnight, a London-founded managed cloud services and 24/7 digital support company now part of the Ultima group. After spending five years building JAM's Asia-Pacific operations from Singapore, he relocated to Austin, Texas in January 2024 to lead the company's US expansion. With a background spanning digital consultancy, marketing, and business development at agencies including Reading Room and The Drum, Freddie brings over a decade of cross-continental experience helping global brands like Ford, Abbott, and Vodafone keep their digital infrastructure running around the clock.