review-management
(17)
Reputation Sciences and the business of the second impression
A bad search result can arrive before you do. Reputation Sciences sells the audit, repair and monitoring work that helps businesses and individuals change what people find next.
AppTweak wants every app download to earn its keep
The Brussels company built its business helping apps get found. Its next act connects keywords, advertising and customer feedback to a harder question: which growth is worth paying for?
Feefo puts a receipt behind the stars
The British review platform built its business around a simple restriction: customers need an invitation. Now it is selling what happens after the stars - from better advertising to a clearer view of what needs fixing.
SOCi Bet on One Marketer for Every Store. Then It Built 400,000 of Them.
The multi-location marketing company spent 14 years turning a deeply unfashionable all-in-one idea into an AI workforce. Now the pitch is simple: stop buying dashboards and start buying finished work.
Goldn Wants Senior Living Operators to Stop Renting Their Leads
Senior housing's most expensive middleman may be the search result above you. Goldn sells operators a practical escape route: own the website, earn the review, capture the call - and keep the lead.
Six Tools Fighting Over Your Customer Feedback
SentiSum, Sleekplan, Birdeye, Kapiche, Frill and Savio all promise to turn customer noise into a roadmap. They disagree, loudly, on what that even means.
Momos
Momos is an AI customer platform for multi-location restaurant and retail brands. It unifies customer service, reviews, reputation, listings, feedback and local marketing into one system so operators can respond to guests, catch problems in real time, and turn reviews and feedback into repeat visits. Founded in 2021 by former Uber and Grab operators, Momos powers tens of thousands of locations across brands including Shake Shack, Baskin-Robbins, Just Salad and Guzman y Gomez.
Synup
Synup is a local marketing and digital presence platform that helps agencies and multi-location businesses manage listings, reviews, and social media from one place. Founded in 2013 and headquartered in New York, the company started as a way to keep business location data accurate across hundreds of directories, then expanded into reputation management, local SEO, and AI-driven review responses. In 2025 it launched Synup OS (Agency OS), an operating system that adds CRM, sales pipeline, invoicing, and client-lifecycle tools so agencies can run their whole business - not just their clients' local presence - in a single platform.
Experience.com
Experience.com is a San Ramon, California SaaS company that runs the Experience Management Platform (XMP), a single system for collecting customer and employee feedback, managing online reviews and reputation, and improving local and AI search visibility. Founded in 2015 as SocialSurvey and rebranded in 2021, it is widely used in mortgage, real estate, insurance and banking to turn feedback into reviews, referrals and higher search rankings, including a proprietary 850-point Search Rank Score.
SmartCustomer
SmartCustomer (formerly Sitejabber) is a San Francisco reviews platform that helps buyers spot trustworthy online businesses and helps businesses collect, manage, and surface authentic customer reviews. Born in 2007 out of a National Science Foundation grant to fight online fraud, it has grown into a two-sided marketplace of trust - said to have helped 200M+ buyers and gathered more than 25M reviews across 140K+ businesses - and now positions verified reviews as fuel for AEO/GEO visibility in AI answer engines like ChatGPT.
Terry Lee
Terry Lee is a Bay Area technology executive who serves as CEO at Cube (cubehq.ai), an AI-powered digital marketing platform that helps businesses run and optimize campaigns across search, social, email, and web from one dashboard. A UC Berkeley graduate based in San Jose, California, he has spent his career across media and marketing ventures including Storyblender, Shin & Lee Corp., and Lachesis Media & News Co. before stepping into the marketing-AI space.
KUKUI
KUKUI is a SaaS marketing and customer relationship platform built specifically for the automotive aftermarket. Its 'All-in-One Success Platform' connects directly to a repair shop's point-of-sale system and bundles branded websites, CRM, digital advertising, call tracking, online scheduling, text and email marketing, review management, and analytics so independent auto shops can track ROI, win new customers, and bring existing ones back. The Hawaiian word 'kukui' means enlightenment, and the company frames its job as giving shop owners clear, data-backed visibility into marketing that used to be a guessing game. More than 2,200 auto repair businesses across the U.S. and Canada run on the platform.
Topline Pro
Topline Pro is a New York-based software company that builds an AI-powered platform for home service businesses - landscapers, roofers, painters, plumbers and other trades. It bundles a custom website, local SEO, review collection, social posting, lead follow-up, online booking, CRM, and invoicing into a single subscription, run by AI agents that handle marketing, sales, and operations so owners can stay in the field. Founded in 2020 by Nick Ornitz and Shannon Kay (Y Combinator W21), the company has helped pros book more than $655 million in work and raised a $27M Series B in 2025.
Reputation
Reputation (reputation.com) is a San Ramon, California SaaS company that helps multi-location and enterprise brands manage what the internet says about them. Its platform pulls reviews, surveys, social posts, business listings and customer feedback into one place, scores it with a proprietary metric called RepScore, and uses AI to help companies respond, rank locally, and turn sentiment into operational decisions. It serves roughly 750 enterprise customers across industries like healthcare, automotive, retail, financial services, hospitality, senior care and property management.
Naveen Gupta
Naveen Gupta is the co-founder and CEO of Birdeye, a Palo Alto-based AI-powered customer experience platform that serves over 100,000 businesses globally. Inspired by a personal struggle to find a quality surgeon for his mother at Stanford, Naveen and his brother Neeraj built Birdeye in 2012 to help businesses manage their online reputation and grow through customer feedback. Under his leadership, Birdeye crossed $100M ARR in 2023, raised over $93M in total funding, and pioneered what Naveen calls 'Experience Marketing' - the discipline of turning customer satisfaction into organic growth. A veteran of Yahoo and RingCentral, he brings deep product and operational expertise to one of SaaS's quietest success stories.
Cube
Cube is an AI-powered marketing automation platform headquartered in Palo Alto, California, that deploys autonomous AI agents to manage paid ads, SEO, social media, email marketing, and online reputation management from a single dashboard. Founded by IIT and Stanford alumni, the company trains its AI on historical ad-spend data to deliver real-time campaign optimization across Google, Meta, TikTok, Amazon, and more - promising businesses a full marketing team's output without the headcount.
Suhail Abidi
Suhail Abidi is the Co-Founder and CEO of Cube (cubehq.ai), an autonomous AI marketing platform serving multi-location brands like KFC and Taco Bell. A chemical engineer from IIT Kanpur who won the Stanford Reliance Dhirubhai MBA Fellowship - full ride, no internship - he spent his Stanford summer learning to code instead of collecting a consulting paycheck. Before Cube, he built Tinystep into a 600,000-user parenting network that Flipkart backed with $2M and BabyChakra eventually acquired. He is a serial entrepreneur with a consistent pattern: spot a real problem, learn whatever skill is missing, build the company.