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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

pylon

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Story
Pylon Wants to Kill Zendesk for the Slack Generation
Saas · Ai · Enterprise

Pylon Wants to Kill Zendesk for the Slack Generation

The Y Combinator startup rebuilt customer support for B2B companies who live in Slack, not ticket queues. Now it has $51M and 750+ customers betting it is right.

pylon · b2b-supportRead →
Story
Help Desk Software Split in Two, and B2B Won
Saas · Enterprise · Ai

Help Desk Software Split in Two, and B2B Won

For twenty years every company bought the same ticket queue. Now B2B support has walked out of the inbox and into Slack, and a new class of tools is racing to catch it.

customer-support · help-desk-softwareRead →