A product-discovery platform betting that the fastest way to build the right thing is to stop guessing and start listening - at scale, with an AI copilot reading the customer for you.
In-app surveys that integrate with your product and data stack.
The handy feedback collection tool you didn't know you needed - built to turn quiet product moments into the customer signals teams actually act on.
Sprig transforms manual survey workflows with a system powered by research agents, enabling enterprise teams to move from question to defensible insight without compromising rigor.
Userpilot helps product and growth teams turn user signals into activation, adoption, retention, and revenue.
The AI that read your customer feedback so you didn't have to - one of the first companies to turn GPT-3 into a working analyst.
The AI-powered customer intelligence platform that proactively uncovers what matters most - so product teams stop guessing what their users actually want.
For nearly two decades, UserVoice has been the quiet infrastructure behind how big software companies decide what to build next - turning a flood of customer opinions into a ranked list of what actually moves revenue.
The company nobody notices - because if Whatfix is doing its job, you never read the manual. Inside the Bengaluru-and-San Jose startup teaching a billion-dollar software stack to explain itself.
The companies winning the AI era ship software people genuinely love to use. Pendo surfaces where users and agents struggle and then helps you act on it, turning experience gaps into business results.
The Paris company that watches a billion clicks a day so brands can finally see what their customers were trying to do - and where the website got in the way.
How two ex-Facebook engineers built a feedback tool for product teams, bootstrapped it to millions in revenue, and taught it to read every customer conversation.
Agnost AI is a Y Combinator (S26) startup building product analytics for teams shipping conversational AI agents. It reads every production chat and voice conversation, clusters what users want, where they get stuck, and why they churn, then turns those patterns into evals, debug trails, and automatic pull requests that improve the agent. It installs in three lines of code or via an OpenTelemetry exporter, works with any LLM and framework, and processes over a million events a day for customers including Google, Exa, and Corgi.
Poth Labs is a San Francisco startup building an AI-native customer research platform. Poth connects to a company's scattered customer data - analytics, call transcripts, support tickets, surveys, CRM notes - and unifies it into a searchable model of the customer. It then generates hypotheses about why users behave the way they do, and validates them using existing data plus adaptive interviews that adjust to each response. The goal is to move product, growth, and leadership teams past knowing what users did toward understanding why. Founded in 2026 by ex-Palantir engineer Matthew Wong and ex-Tietoevry engineer Mojmir Horvath, Poth Labs is part of Y Combinator's Summer 2026 batch.
Conviva is a Silicon Valley analytics company that measures digital experiences from the consumer's point of view. Founded in 2006 by Carnegie Mellon and UC Berkeley computer scientists, it began by helping streaming brands cut buffering and improve video quality of experience (QoE), then expanded into a real-time Operational Data Platform (ODP) that processes trillions of client-side events daily. Its technology powers experience monitoring for many of the world's largest streaming services and, more recently, has extended into agentic AI performance and consumer-perspective analytics across apps, websites, and AI agents.
Gainsight is a San Francisco-based enterprise software company that pioneered the customer success software category. Its platform helps B2B and SaaS companies retain customers, drive product adoption, and grow recurring revenue by unifying customer data, surfacing account health and churn risk, and orchestrating the post-sale journey. Founded in 2009 and led for over a decade by Nick Mehta, Gainsight serves more than 2,000 companies and, following its 2020 majority acquisition by Vista Equity Partners at a $1.1 billion valuation, has moved aggressively into human-first, agentic AI with products spanning customer success, product experience, communities, education, and its Staircase AI customer intelligence layer.
PostHog is an all-in-one, open-source developer platform that bundles product analytics, web analytics, session replay, feature flags, A/B testing, experiments, surveys, error tracking, a customer data platform, and a data warehouse into a single stack engineers can self-host or run in the cloud. Founded in 2020 by James Hawkins and Tim Glaser through Y Combinator, it lets product engineers track usage, ship features, and keep customer data in one place rather than stitching together a dozen SaaS tools. The company reached unicorn status in 2025 with a $75M Series E at a $1.4B valuation.
Enterpret is an AI customer intelligence platform that unifies scattered customer feedback - from support tickets and app reviews to sales calls and social posts - into a single, queryable source of truth. Using adaptive NLP models and a proprietary Customer Knowledge Graph, it categorizes feedback with a custom taxonomy, ties it to revenue and accounts, and surfaces the themes product teams need to decide what to build next. Founded by brothers Varun and Arnav Sharma in 2020, it counts Canva, Notion, Monday.com, Perplexity, Linear and Strava among its customers.
LogRocket is a Boston-based software company that combines session replay, product analytics, and error tracking into a single platform so product and engineering teams can see exactly what users experienced before something broke. Founded in 2016 by childhood friends Matthew Arbesfeld and Ben Edelstein, it now serves thousands of companies and has layered AI (Galileo) on top to surface user friction automatically.
Mixpanel is a product analytics platform that helps teams understand how users actually behave inside their digital products. Built around event-based tracking rather than page views, it lets companies run funnels, cohorts, retention curves, and experiments without writing SQL. Founded in 2009 by Suhail Doshi and Tim Trefren out of Y Combinator, the company now serves more than 8,000 paying customers and crossed $210M ARR.