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Fusion CX Is Turning the Call Center Into an AI Test Kitchen
The global outsourcer built its reach one delivery center and acquisition at a time. Now it is using millions of real customer interactions to turn contact-center software into an operating advantage.
The Support Desk That Became a Global Operating System
SupportYourApp grew from a three-person software help desk into a 1,500-plus-person support operation. Its next act is less like a call center and more like a human-and-AI operating layer for global tech companies.
The Call Center Giant Teaching AI When to Hand the Phone Back
Konecta grew from seven telemarketing clients into a 109,000-person service network. Its next act is a careful wager: automate the routine, keep humans close, and sell the orchestration layer in between.
Verloop.io
Verloop.io is a Bengaluru-based conversational AI platform that automates customer support, sales, and marketing conversations across chat and voice. Founded in 2015 by Gaurav Singh, it builds AI-powered chatbots and voice agents that handle inbound and outbound interactions in 80+ languages for unicorns and Fortune 500 companies across India, Southeast Asia, MENA, and the US. In July 2026 it was acquired by Mukesh Bansal-led Nurix AI to form a combined voice-and-chat automation platform handling more than 20 million customer interactions a month.