PricingLoginNewsroom
Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

mitel

(3)
AllCompaniesPeopleStoriesProducts
Story
Eight Contact Center Platforms Racing to Answer Your Angry Call
Enterprise · Saas · Ai

Eight Contact Center Platforms Racing to Answer Your Angry Call

Sharpen, UJET, Cisco, Voiso, Gladly, Enghouse, Bright Pattern and Mitel are all chasing the same moment - the second you dial support. Here is who is winning, who is bleeding, and who is quietly betting the human on the other end is optional.

ccaas · contact-center-softwareRead →
Story
UJET Wants to Kill the Call Center Mitel Helped Build
Saas · Ai · Enterprise

UJET Wants to Kill the Call Center Mitel Helped Build

San Francisco's UJET calls itself CCaaS 3.0 and treats the phone as an app, not a switchboard. Ottawa's Mitel spent fifty years wiring the old way - now both are racing to work out what a human agent even does once the AI picks up first.

ujet · mitelRead →
Story
The AI Contact Center Land Grab, in Eight Companies
Saas · Ai · Enterprise

The AI Contact Center Land Grab, in Eight Companies

Dialpad, UJET, Regal, Twilio, Bright Pattern, Kustomer, Mitel and XCALLY are all chasing the same moment - the second a customer reaches out. Here is how eight very different companies are betting on what happens when AI picks up the phone.

contact-center · ccaasRead →